VP, Client Growth Management Region

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

This position creates, manages, and motivates team that proactively consults and represents Velera for all products and solutions with Executives at assigned credit unions. Incumbent will foster in-depth and productive client relationships, with the goal to improve consultative member service, promote use of Velera products and services, and achieve increased loyalty, endorsement, revenue growth, and market share within assigned segment. Incumbent is responsible for developing, maintaining, and executing sales strategies supporting assigned credit unions and is ultimately responsible for selling Velera product and service offerings and negotiating contracts. Incumbent will also identify strategic opportunities, participate in strategic planning, and take broad perspective delivering relevant payment, card, and ecommerce industry expertise.

Day in the Life:

• Create, manage, motivate and train relationship team that proactively consults and represents Velera for all products and solutions with Executives at assigned credit unions.

• Develop, maintain, and execute sales strategies that achieve sales quotas and targets for Velera products and services; Assist in negotiation of contracts with client and internally, as needed.

• Review client and industry landscape and recommend, develop, and implement new and creative approaches to growing our business; Develop sales and service goals, objectives and revenue forecasts related to assigned accounts with full accountability for all results.

• Develop, solidify and maintain strong account relationships that result in highest client loyalty scores as reflected in periodic surveys; Serve as primary Velera management point of contact for credit union on ongoing strategic initiatives and escalated issues; Coach account teams on identifying strategic opportunities while using consultative sales approach that ensures client business objectives are met and that payment portfolio performance metrics are maximized.

• Identify opportunities and assist in development and execution of strategies and account plans that support client to increase sales volume, market share, and achieve/exceed defined product and corporate objectives; Consult and advise clients on how to maximize their return on assets and, in turn, revenue to Velera.

• Deliver consultative support and coach team on how to identify, dimension, and solve for multifaceted business issues across credit union’s enterprise business as related to Velera products/services.

• Monitor and communicate value of Velera solutions to credit union Executives and demonstrate value of Velera relationship and overall partnership; Influence company strategic planning and policy formulation by providing continuous market feedback and participation in company/divisional planning process.

• Maintain viable, marketable product lines for Velera and evaluate new market opportunities and influence development of new products and programs to meet client needs.

• Create and deliver comprehensive presentations and strategic recommendations to senior level executives for growing and improving client portfolio performance; Provide guidance to clients with respect to selling their credit card portfolios, and assist in facilitating sales in conjunction with our external partners.

• Develop, formalize and implement sales activities with clients, leveraging Business Development Support team for product knowledge, depth, and strategy.

• Develop, administer and manage regional Account Management Plan and Budget to ensure allocation of financial resources to effectively carry out responsibilities.

• Identify, develop, and implement client credit union marketing and operational forums.

• Analyze the voice of the customer (VOC)/periodic surveys, define, and manage specific performance metrics that are critical to quality (CTQ) – meet the critical needs of the client.

• Stay well versed in payment industry trends, innovation and all solutions by Velera.

• Represent Velera at client sales meetings, client visits, Annual Forum, trade shows, industry events, and card association functions.

• Must interact positively and professionally in all interactions with Velera staff, clients, and business constituents.

• Be a spokesperson to strengthen Velera employees’ understanding of the client perceptions and needs. Disseminate survey/research results to Veleraemployees to provide a better understanding of how their roles impact the client relationship.

• Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures

• Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff

• Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement

• Direct staff, to ensure that all duties are performed according to department performance standards

• Perform other duties as assigned.

Qualifications:

• Bachelor’s Degree in related field or equivalent combination of education and experience required.

• Master’s degree preferred.

• Ten (10) years card industry and/or ecommerce related experience required.

• Ten (10) years in banking or credit union industry required.

• Three(3) years supervisory experience required.

• Ten (10) years sales/marketing experience required.

• Siebel software experience preferred.

• Ability to communicate effectively in both verbal and written formats with individuals or groups and give presentations up to Senior Executive level utilizing various audio/visual support aids

• Demonstrated ability to visualize the big picture, allocate appropriate resources, and to motivate work teams to establish goals and objectives and achieve superior results

• Possess strong leadership and problem solving skills and have the ability to negotiate with and influence others across all organizational levels; ability to influence senior level executives to make appropriate business and investment decisions

• Demonstrated excellent reasoning and analytical skills, with ability to develop detailed presentations

• Ability to recognize unique differences in the management culture of each credit union and customize specific recommendations designed to improve portfolio performance

• Ability to travel as needed, 25-40%

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.