Leads business operations for hyperscaler sales, overseeing operating rhythms, forecasting, governance, strategic account planning, long-range planning, executive reporting, process improvement, and cross-functional execution. Establishes accountability, tracks strategic initiatives, identifies execution risks, and drives corrective actions. Champions AI-enabled tools and digital transformation to improve reporting, meeting management, workflow optimization, and organizational productivity. Requires extensive leadership experience in telecommunications, networking, or technology, including optical or IP networking and hyperscaler engagements.
This role partners closely with Sales, Business Development, Product Line Management (PLM), Finance, and cross-functional leadership teams to ensure disciplined execution, forecasting accuracy, governance excellence, and organizational agility across key hyperscaler accounts.
ResponsibilitiesKey Responsibilities
Business Operations & Governance
- Lead the operational management of the Hyperscaler Sales business through a structured cadence of weekly, monthly, quarterly, and annual business reviews.
- Establish and manage the operating rhythm for the organization, ensuring alignment across stakeholders and timely decision-making.
- Drive weekly forecast reviews and ensure forecast accuracy through proactive pipeline management and executive reporting.
- Coordinate and facilitate weekly and monthly operational reviews with Optical Networks (ON) and IP Business Development teams.
- Lead monthly governance reviews and executive reporting processes, providing clear visibility into performance, opportunities, risks, and actions.
Strategic Planning & Account Execution
- Drive account planning reviews for strategic hyperscaler customers, ensuring alignment of sales objectives, growth initiatives, and resource prioritization.
- Partner with Product Line Management (PLM) teams to manage program reviews and strategic initiatives for both existing and targeted hyperscaler programs.
- Support Long-Range Planning (LRP) activities, including demand forecasting, opportunity assessment, and growth planning by hyperscaler, application, and market segment.
- Translate strategic goals into actionable operational plans with measurable outcomes.
Process Excellence & Organizational Effectiveness
- Identify and implement improvements to internal processes, systems, tools, and organizational structures to increase speed, scalability, and execution effectiveness.
- Develop operational frameworks and best practices that drive consistency, accountability, and business agility.
- Create executive dashboards, reporting mechanisms, and performance metrics to support data-driven decision making.
Execution Management & Accountability
- Ensure effective tracking and closure of business-critical action items across functions and leadership teams.
- Establish clear ownership, milestones, and execution timelines while holding stakeholders accountable for commitments.
- Proactively identify risks to execution and drive corrective actions to maintain momentum on strategic initiatives.
AI & Digital Transformation
- Champion the adoption of AI-enabled tools and automation to improve business operations, reporting efficiency, and decision-making.
- Drive the use of AI for meeting summaries, action-item generation, ownership tracking, executive reporting, and workflow optimization.
Identify opportunities to leverage digital technologies to enhance organizational productivity and operational effectiveness
QualificationsQualifications
Required Experience
- 10+ years of progressive leadership experience in sales, business operations, or commercial management within the telecommunications, networking, or technology industry.
- Strong expertise in Optical Networking and/or IP Networking technologies.
- Demonstrated experience supporting or leading strategic Hyperscaler customer engagements and sales organizations.
- Proven track record of driving operational excellence, forecasting discipline, governance processes, and cross-functional business execution.
Leadership Competencies
- Exceptional executive communication and stakeholder management skills.
- Strong business acumen with the ability to translate strategy into operational execution.
- Highly analytical and data-driven, with experience developing executive-level reporting and business insights.
- Demonstrated ability to influence across organizations without direct authority.
- Results-oriented leader with a strong bias for action, accountability, and continuous improvement.
- Experience leading organizational change and driving adoption of new processes and technologies, including AI-driven capabilities.
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