Voice and Video Communications Manager [REMOTE

Job Description
BAE Systems Inc. is seeking a visionary and technically adept Voice and Video Communications Manager to lead the design, implementation, and management of enterprise-wide voice and video communications systems across 120+ manufacturing and corporate sites. This role is critical to ensuring seamless, secure, and scalable collaboration infrastructure - including VoIP, telephony, SIP trunking, video conferencing, and unified communications platforms. The ideal candidate will drive modernization, vendor optimization, and global standardization while supporting high availability and business continuity across a complex, global, multi-site environment.
Responsibilities:

• Oversee all voice and video systems including PBX, VoIP, SIP, analog lines, mobile integrations, and video conferencing, projection, audio, and control systems.
• Manage unified communications platforms (e.g., Cisco CUCM, Microsoft Teams Voice, Zoom, Webex).
• Ensure high availability, disaster recovery, business continuity, and performance optimization for all collaboration services.
• Standardize voice and video architecture across multiple manufacturing and office locations.
• Coordinate with reginal IT Teams for deployment, support, and troubleshooting.
• Implement centralized monitoring, analytics, and remote management tools.
• Budget management for voice and video communications.
• Lead vendor selection, contract negotiation, and SLA enforcement for telecom and UCaaS providers.
• Drive cost-saving initiatives through cloud migration, SIP consolidation, and legacy system decommissioning.
• Enforce security protocols for voice and video networks, including fraud prevention and access controls.
• Ensure compliance with global telecom regulations, data privacy laws, and internal governance.
• Stay current with emerging technologies in VoIP, video streaming, adaptive bitrate, and multicast delivery.
• Provide executive-level reporting on uptime, usage metrics, cost trends, and strategic roadmap.
• Collaborate with IT, Facilities, Communications, and Business Units to align communication strategies with operational needs.
• Support enterprise-wide initiatives such as remote work enablement, virtual town halls, and digital training programs.
• Act as a technical liaison for media production, video content delivery, and internal communications.

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Required Education, Experience, & Skills
Bachelor's degree or 10+ years of experience in Telecommunications, Information Technology, Media Engineering, or related field.

• 8+ years of experience managing enterprise voice and video systems in a large-scale, multi-site environment.
• Expertise in VoIP protocols, SIP trunking, video conferencing, and unified communications platforms.
• Hands-on experience with Cisco, Avaya, Microsoft Teams, Zoom, Webex, or similar technologies.
• Strong understanding of telecom carrier services, call routing, video encoding, and content delivery networks

Preferred Education, Experience, & Skills

• Experience in manufacturing or industrial environments with high uptime requirements.
• Familiarity with ITIL practices and service management platforms (e.g., ServiceNow).
• Strong project management, communication, and stakeholder engagement skills.

Pay Information
Full-Time Salary Range: $94728 - $161038
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.