VIP Team Lead

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a VIP Team Lead, you will oversee a team of VIP Sales Associates who cultivate relationships with DraftKings' most highly engaged Players. This role will focus on reactivation, loyalty, and account management. You'll be responsible for the day-to-day execution of DraftKings' industry-leading VIP engagement strategies, understanding the actual needs of our players to foster long-term loyalty to DraftKings. As a Team Lead, you will play a vital role in the growth and development of our VIP userbase and team development.
What you'll do as a VIP Team Lead

• Lead and develop a team of VIP Sales Associates, providing coaching, feedback, and ongoing training to elevate performance.
• Own key VIP sales and engagement metrics, driving customer loyalty, market share, and net revenue growth.
• Oversee multiple touchpoints in the VIP lifecycle, including reactivation, account management, and loyalty initiatives.
• Partner with Analytics to track and optimize reinvestment programs, comps, and rewards to ensure player value and satisfaction.
• Collaborate with VIP leadership on the design and rollout of sales training programs and strategic initiatives.
• Manage escalations, working across internal teams to deliver timely resolutions and exceptional service.
• Host regular team meetings and one-on-ones, ensuring alignment, accountability, and professional growth within your team.

What you'll bring

• A Bachelor's Degree in Business, Marketing or related field with at least 5+ years of related experience in the gaming, hospitality, sales, or marketing industry
• Minimum of 3+ years of experience managing a sales or account management team.
• A deep passion for delivering unforgettable customer experiences and building long-term player relationships.
• Proven leadership skills with the ability to inspire, coach, and grow high-performing teams.
• A track record of implementing strategies that drive revenue growth, improve efficiency, and manage costs.
• Excellent communication, organizational, and problem-solving skills with the ability to prioritize in a fast-paced environment.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 81,900.00 USD - 102,400.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.