Job Overview
We are seeking a multi-skilled Product Marketing & UX Project Manager to lead product strategy and project execution. This individual will be responsible for market positioning, user experience design, Agile/Waterfall project management, and writing epics/user stories to drive product success.
This role requires deep expertise in SaaS product management, digital experience design, and cross-functional team collaboration to bring NexGen Virtual Workplace to market and enhance customer engagement.
Key Responsibilities
1. Product Market Strategy & Positioning
- Define go-to-market strategies for NexGen Virtual Workplace
- Develop product positioning, messaging, and competitive analysis.
- Work with marketing and sales teams to create value propositions and product launch plans.
- Gather customer insights and market trends to refine the product roadmap.
2. UI/UX Design & User Research
- Lead UX/UI strategy, ensuring seamless user experiences.
- Conduct user research, usability testing, and feedback analysis.
- Create wireframes, prototypes, and design specifications.
- Collaborate with developers to ensure design feasibility and implementation.
3. Agile & Waterfall Project Management
- Manage product development using Agile, Scrum, and Waterfall methodologies.
- Write Epics, User Stories, and Acceptance Criteria in Jira, Confluence, or similar tools.
- Work with engineering, design, and business teams to prioritize and execute sprints.
- Define project scope, timelines, deliverables, and risk management strategies.
- Facilitate Scrum ceremonies, backlog grooming, and sprint planning.
4. Cross-Functional Team Collaboration
- Work closely with developers, designers, QA, marketing, and leadership teams.
- Drive alignment between business needs, user expectations, and technical feasibility.
- Ensure smooth communication between stakeholders and development teams.
5. Data-Driven Decision Making & Continuous Improvement
- Analyze customer engagement, conversion rates, and usability metrics.
- Use A/B testing and iterative design to improve product experience.
- Implement feedback loops to refine product strategy and UX.
Required Skills & Qualifications
5+ years in product management, UX/UI design, and project management (SaaS experience preferred).
Expertise in Agile & Waterfall methodologies, including writing Epics, User Stories, and Acceptance Criteria.
Strong understanding of UX principles, wireframing, prototyping, and usability testing.
Hands-on experience with Jira, Confluence, Figma, Adobe XD, or similar tools.
Experience launching SaaS products and conducting market research & positioning.
Ability to bridge the gap between business strategy, user needs, and technical development.
Excellent communication and stakeholder management skills.
Analytical mindset with data-driven decision-making.
Nice-to-Have (Preferred Skills)
Experience with AI-driven UX/UI personalization.
Previous work in B2B SaaS or communication platforms.
Knowledge of customer journey mapping & behavioral analytics.
CcaaS/Contact Center experience a plus
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