Vice President of Partnerships and Account Management

At Kooth, our mission is to create a welcoming space for effective personalized digital mental health care that is available to all. We do this by leveraging an early intervention model and theory of change that empowers young people (13-25 years old) to overcome challenges, unlock their full potential, and lead fulfilling lives. We're not just a service; we're a culture of care – committed to inclusivity, innovation, and impact.

Our culture is driven by our values - Alongside You, Flexible, Compassionate, Committed, and Safe. These values are present in the work that we do, the environment in which we do it, and in the relationships we have with our service users, peers, and leaders. With Kooth, you will be a part of something bigger than yourself. We offer more than just a job. We offer you the chance to positively impact one of the greatest challenges of our time.

The Vice President of Partnerships and Account Management is a strategic leadership role responsible for driving growth through high-impact partnerships and ensuring exceptional client relationships. This role will oversee the development, execution, and optimization of strategic partnerships while leading an account management team to drive retention, satisfaction, and expansion among existing clients.

• Develop and execute a comprehensive partnerships strategy to educate, secure awareness, secure advocates and seek potential areas for collaboration within all areas of the ecosystem - education, healthcare, community sector, non-profit, policy think tanks, and affiliated organizations to ensure Kooth and Soluna are viewed as an integrated and embedded part of the system and drive sustainability. 
• Identify, evaluate, negotiate, and establish strategic partnerships with key industry players to drive business growth.
• Foster long-term relationships with partners to maximize value and collaboration.
• Work cross-functionally with product, marketing, data analytics/research, and sales teams to enhance partnership success.
• Track, analyze, and report on partnership performance and optimize strategies accordingly.

• Lead and mentor the account management team to deliver best-in-class client experience and drive account growth.
• Develop strategies to improve customer retention, upsell opportunities, and overall satisfaction.
• Establish and refine key account management processes to ensure seamless onboarding and continued engagement.
• Partner with internal teams to ensure customer feedback informs product development and business strategy.
• Develop key metrics and KPIs to measure client success and satisfaction.

• Build, mentor, and scale a high-performing partnerships and account management team.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Serve as a key thought leader and ambassador for the company in external partnerships and industry events.

• Cultivate and maintain strong relationships with key internal and external stakeholders, including external leaders in the education, healthcare, community, policy think tanks and political sectors. 
• Act as a strategic advisor to senior leadership, providing data-driven insights and recommendations on partnerships and account strategies.
• Effectively communicate business objectives, performance metrics, and key initiatives to ensure stakeholder alignment.
• Align partnership and account management strategies with broader corporate goals to ensure sustainable business growth.
• Proactively manage stakeholder expectations and resolve potential conflicts to foster long-term collaboration and success.

• 10+ years’ experience in Healthcare IT solutions across partnerships, business development, and/or account management, including at least 5 years in a senior leadership role; preferred expertise in behavioral healthcare and/or youth mental health.
• Demonstrated success managing large, strategic accounts and partnerships in one or more of the following domains: Public Sector, Payer, K–12, or Higher Education.
• Strategic thinker with strong business acumen, analytical skills, and a solutions-focused mindset.
• Proven leadership and team management experience, including scaling, supporting, and developing high-performing teams.
• Exceptional negotiation, communication, and relationship-building skills, with the ability to influence and collaborate effectively across cross-functional teams.
• Skilled at building processes and structure to drive operational excellence and deliver exceptional client experiences.
• Adaptable and resilient in fast-paced, evolving environments, with a comfort navigating ambiguity and change.
• Customer-focused mindset with a commitment to excellence, retention, and growth.
• Data-driven approach to measuring success and making informed decisions.
• Willingness to travel approximately 30% of the time.

Compensation: The base salary for this role is $170,000-$200,000 plus bonus. We’re committed to transparency and value our candidates time, which is why we share salary ranges in all states—regardless of local requirements. Final compensation will be based on a variety of factors, including your education, experience, skills, and overall alignment with the role.

Kooth offers a competitive base salary, employee equity program, and comprehensive benefits including:

• Excellent Medical, Dental, and Vision Coverage
• Prescription Drug Benefits
• Generous Paid Time Off
• 8 Paid Holidays, plus two half-day holidays (Christmas Eve and New Year’s Eve)
• 401(K) Retirement Plan with company match

Equal Employment Opportunity:

Kooth is committed to creating an inclusive workplace and provides equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment decisions are based on merit, qualifications, and business needs.

Reasonable Accommodations:

Kooth is committed to providing reasonable accommodations for candidates with disabilities, sincerely held religious beliefs, or other protected reasons under applicable law. If you require accommodations during the application or interview process, please contact our HR team.

Ready to Join Us?

If you’re ready to make a meaningful impact and be part of a team that values purpose-driven work, apply today. Together, we’re shaping the future of digital mental health care.