Vice President, Partner Operations

About the teamAt Zillow Group, we’re on a mission to transform the real estate journey into a fully integrated, customer-first transaction experience. As part of this bold vision, our Enhanced Markets team is pioneering the evolution of the Flex program—ensuring that our partner agents and team leads are equipped, enabled, and empowered to deliver seamless service and unlock exponential transaction growth.

About the role

We are seeking a highly strategic and execution-focused Vice President of Partner Operations to lead our sales and service organization across Enhanced Markets. This is a critical leadership role responsible for driving partner engagement, performance, and long-term revenue growth through relationship-driven account management.

As VP of Partner Operations, you will lead a team that works face-to-face with Zillow’s most strategic agents and team leads, developing trusted advisor relationships that drive deep adoption of Zillow’s tools, leads, and platform. This is a field-facing, consultative sales leadership role—one that requires inspiring, coaching, and enabling a team to influence partner behavior, drive results, and grow market share. You'll also scale high-performing, data-driven teams while operationalizing rigorous sales discipline, insight-led conversations, and performance-based management systems.

What You’ll Do

• Lead Field-Based Partner Success & Strategic Account Management: Oversee Zillow’s Growth Advisors, Launch Advisors, and Sales Enablement teams focused on maximizing partner impact and performance across Flex markets through deep, in-person relationship development.

• Drive Revenue Growth Through Performance-Based Sales Culture: Implement field accountability systems—including variable compensation plans, dashboards, and coaching frameworks—to drive individual and team results.

• Champion Challenger Sales Methodology: Equip teams with the training and playbooks to challenge partner thinking, deliver insight-led conversations, and drive behavioral change with agents and team leads.

• Scale Through Operational Excellence: Build a scalable, repeatable operational infrastructure to support Flex partner onboarding, training, performance reviews, and long-term retention.

• Lead Business Transformation: Partner cross-functionally with product, marketing, sales ops, and analytics to evolve the Flex partner journey and support Zillow’s shift to a fully integrated transaction model.

• Upskill the Organization: Establish ongoing training, enablement, and leadership development frameworks to elevate sales effectiveness, particularly around consultative, data-driven selling and negotiation.

• Enable Feedback Loops: Champion the Voice of the Partner by implementing structured feedback channels with agents and team leads, and ensuring insights inform GTM strategies and product innovation.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $239,000.00 - $381,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $239,000.00 - $381,000.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

What We’re Looking For

• 10+ years of experience in field sales leadership, partner success, or GTM roles, ideally within a Fortune 500 consumer marketplace, SaaS, or technology-driven platform business

• Proven track record of driving double-digit revenue growth through outside sales team leadership, performance-based accountability, and strategic transformation

• Expertise building and leading high-performing field sales or partner-facing teams that thrive on trust-based relationships and high-touch service

• Direct experience implementing variable compensation models and KPI-driven sales accountability systems

• Operational fluency with Salesforce and business intelligence tools (e.g., Tableau) for territory planning, forecasting, and pipeline management

• Strong strategic mindset with the ability to execute through cross-functional influence
   

Preferred Qualifications

• Experience applying Challenger or insight-led sales methodologies in the field

• Familiarity with two-sided marketplaces and experience working with small business or independent sales partners (e.g., real estate professionals, franchise operators, etc.)

• MBA or advanced degree preferred

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.