Vice President of Network Operations

Catalight Care Services (CCS), one of the fastest growing behavioral health networks, is looking for a Vice President of Network Operations to ensure reliable access to high-quality, person-centered care for individuals and families across Northern CA and beyond. In addition, this role will be a catalyst to help shape and deliver the strategic growth of the organization and the expansion of care delivery by tenfold.
As part of the broader Catalight family of companies, CCS is an integral part of realizing the organization’s purpose to create a more equitable world so people with developmental disabilities can choose their path. This means bringing the best talent in the industry together to address complex societal problems such as healthcare access and greater well-being for underrepresented communities.
If you are a strategic, results and relationship-driven leader, this may be the perfect place to grow your career and expand your impact in the world.
The Vice President of Network Operations has the unique opportunity to be an integral part of building structure, sustainability, and scalability for rapid growth within CCS, which includes being able to create access opportunities for 100K families by 2030. They are responsible for the execution of CCS’s administrative operations, which includes day-to-day operational oversight and management of the Network Services, Support Services, Client Services and other non-clinical operations teams.
This role will coordinate with the leaders of each functional area. The Vice President of Network Operations will create a culture of operational excellence, champion collaboration, optimize best practices, and craft policies and procedures as needed to ensure standards of care and practice are maintained throughout the network.

Essential Job Functions

Execute on Organizational Strategy and Vision

• The main goal of network operations is to ensure an optimized, predictable, and supportive care experience for all key stakeholders in a client family journey.
• Collaborate with key partners (e.g. providers, funding sources, team members, legislative representatives) to continually evolve our network management and service delivery capabilities and reach.
• Work closely with business leaders, other teams within CCS, and the supporting infrastructure throughout the Family of Companies to reliably meet targets and stated operational objectives.
• Effectively represent the CCS through direct and indirect contact with clients, partners, funders, community members, and all stakeholders.
• Enhance scalable systemic change through automated scheduling and vast technology.

Operations

• Day-to-day operational oversight and management of the Network Management Teams.
• Create and oversee the development of metrics to measure and monitor the performance of all members of the CCS Network Operations teams.
• Ensure job responsibilities and expectations are clearly defined and communicated, work is assigned and distributed appropriately, staff is appropriately trained, and performance issues are addressed in a timely manner.
• Drive operational excellence via the right tools, processes, and resources.
• Deliver on all clinical, quality, operational, and financial goals.
• Maintain alignment and connection with the leadership team.
• Drive the CCS’s initiatives to simplify the experience for our employees, providers, and clients by helping to further tools, capabilities, and institute best practices where opportunities exist.
• Create and execute departmental budgets and resources to meet stated operational plans while maintaining service quality.
• Partner with the SVP of CCS to develop and implement plans for the operational infrastructure, processes, and personnel designed to accommodate the rapid growth objectives, in order to evolve current standards and practices.
• Ensure that operational and administrative standards are upheld to meet or exceed accreditation specifications. 

Build and Manage Teams

• Create a diverse, equitable and inclusive organization.
• Foster empowered and wellbeing-driven teams.
• Model high performance as well as bold, accountable leadership.
• Ensure a talent pipeline and succession plan.
• Manage partnerships collaboratively to achieve shared goals.
• Steward shared services, integration, and operational efficiency.

Qualifications

Minimum Education, Experience & Training Equivalent to:

We believe humans with a diverse range of experiences may be suited for work at hand. We are avoiding education and experience minimums with an acknowledgment that these can be barriers for historically excluded groups.

This role is suited for a dynamic, empathetic, and forward-thinking leader with a proven track record of inspiring teams, strong operational and programmatic thinking, driving organizational growth, and championing social impact, particularly within a nonprofit or community-focused setting.

What would be a plus:

• Direct experience serving or working with individuals with intellectual and developmental disabilities and their families.
• Direct experience managing a large clinical network.
• Proven track record driving meaningful clinical outcomes for the clients and families we serve.

Requests:

• Must be able to communicate effectively within the work environment, read and write using the primary language with the workplace.
• Visual and auditory ability to work with clients, staff, and others in the workplace continuously.
• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
• Ability to utilize computer, cell phone (iPhone).
• Frequent sitting.

Knowledge, Skills & Abilities (organized by our company values): 

Community oriented:

• Seeks to understand the underlying needs, desires, and values of colleagues.
• Proactively builds spaces for others to engage in learning and community.
• Appreciates and demonstrates collaboration across teams.
• Serves as a role model, bringing our core values to life in your work.
• Appreciation for cross-departmental collaboration.
• Work in an exciting, fast paced high energy environment while effectively multitasking and managing day-to-day responsibilities without supervision.
• Personable; able to work comfortably with individuals at all levels within the organization.
• Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy.

Equity informed:

• Knowledge of multiple historically excluded groups with knowledge in I/DD (intellectual and developmental disability) communities.
• Interest in working with and elevating employee needs.
• Approaches work with a growth mindset, welcome feedback, and understand that humans all have biases and are imperfect as a baseline.
• Experience working and communicating with families.
• Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.

Bold:

• Navigates ambiguity with an excitement for problem solving.
• Effectively manages programs from visioning to implementation + impact measure.
• Commitment to meet agreed upon deadlines on time or ahead of schedule.
• Transparent on action, pursuits, and outcomes.
• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters.

Wellbeing driven:

• Willingness and commitment to self-reflection and re-thinking. 
• Ability to understand your physical, mental, social, and financial wellbeing needs with a willingness to co-create boundaries that allow you to sustainably show up and honor your humanity.
• Capacity to contribute to and help cultivate effective + sustainable wellbeing driven spaces.
• Commitment to managing a remote schedule that aligns with PST business hours, ensuring your availability supports a healthy team rhythm and effective cross-functional partnership.

Conditions of Employment

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Ability to obtain and maintain a National Provider Identifier (NPI).
• Must attend any required training.

Time Type:

Full time

Compensation:$233,000 - $274,000

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.