Vice President, Customer Growth & Retention

Data Axle has spent five decades helping businesses leverage data to grow and innovate. We harness data, AI and technology to enable authentic connections between companies and people, driving personalized experiences to improve our clients’ business performance.  

We are currently seeking a Vice President, Salesgenie Customer Growth & Retention for our Mid-Markets & SMB Business Unit. 
 
This position is responsible for leading revenue growth across the Salesgenie existing-customer base as a strategic, results-oriented Vice President of Customer Growth & Retention; owning the P&L and performance of renewals, upsell, and cross-sell; and driving KPIs tied to retention and lifetime value. 
 
The ideal candidate brings a proven background in the B2B SaaS industry, with demonstrated success scaling post-sale revenue teams in both subscription-based (SaaS) and transactional sales environments.    
 
This remote leadership role reports to the President of Mid-Markets & SMB and oversees Sales Managers who lead Account Strategists.  

Essential Job Functions: *

1. Revenue Leadership: Own the budget, P&L, and revenue strategy for existing customer growth, including retention, upsell, and cross-sell goals. 
2. Customer Segments: Develop and execute customer lifecycle strategies tailored to the needs of mid-market and SMB clients. 
3. Team Management: Lead and develop Sales Managers who oversee day-to-day performance and coaching of account-facing reps. 
4. Sales Model Expertise: Navigate and optimize both SaaS recurring revenue and high-volume transactional sales models to drive account growth. 
5. Retention & Expansion Strategy: Identify risks and opportunities across the customer base; implement programs to reduce churn and increase net revenue retention. 
6. Data-Driven Management: Set KPIs, forecast revenue trends, and use insights to drive accountability and strategic decision-making. 
7. AI & Marketing Automation Led Sales Efficacy: Evangelize new AI tools, Marketing Automation Capabilities and Analytics to drive step function improvement in sales rep productivity. 
8. Cross-Functional Alignment: Work closely with a peer leading a similar sized team focused on new customer acquisition.  In addition, collaborate with Marketing, Product, Analytics and Customer Success to ensure a unified growth strategy. 
9. Process Improvement: Establish scalable processes, tools, and sales enablement to improve team productivity and customer outcomes. 

* Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.  The function is considered essential if the reason the position exists is to perform that function.

Supportive Job Functions: *

1. Perform other miscellaneous duties as assigned by management.

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent.  However, these tasks still constitute important performance aspects of the job.

Knowledge, Skills, and Abilities:

1. Strong knowledge of the data, or digital space (e.g., HubSpot / Clearbit, ZoomInfo, Apollo.io, Seamless.ai, Lusha, LeadIQ, Cognism, etc.). 
2. Deep expertise in mid-market and SMB customer segments. 
3. Proven ability and success in owning driving revenue growth across SaaS and transactional models. 
4. Strong leadership skills with a track record of scaling, managing account growth, and leading customer-facing teams. 
5. Proven ability to build and implement playbooks and frameworks for post-sale customer growth. 
6. Highly analytical, with strong business acumen and forecasting capabilities. 
7. Excellent communication and collaboration skills across all levels of an organization. 
8. Comfortable working in a remote-first environment and ability to travel as needed. 

Education, Experience, and Certification: *

1. Bachelor’s degree required, MBA a plus. 
2. 10+ years of B2B revenue leadership experience, with a minimum at least 5 years managing sales managers. 
3. Proven experience in the B2B SaaS industry, with demonstrated success scaling post-sale revenue teams in both subscription-based (SaaS) and transactional sales environments.   

*Minimum requirements needed to perform the job.           

Scope of Job:

1. 40+ direct and/or indirect reports; Occasional supervision received.
2. Working conditions are good, with some travel and a consistent workweek.
3. Errors may be costly and difficult to discover.
4. Contact with others inside entire company is regular and frequent.
5. Regular access to confidential data.