Vice President, Card Fraud Investigator

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Vice President, Card Fraud Investigator

• Work closely with Singapore Police Force’s Anti-Scam Centre

• Coordinate fraud intelligence including provide information and documentation requested.

• Investigate into alleged scam cases reported on the card in accordance with the Bank guidelines and complying the regulatory requirement which include case findings, evidence, and case recommendations.

• Assist in managing scam fraud follow up end to end process.

• Managing case conference with customers if required.

• Collaborate with internal stakeholders for anti-scam strategy such as escalating scam advisory.

• Provide guidance to internal stakeholders on emerging scam trends. 

Requirements:

Education & Experience

• Bachelor’s degree in Finance, Business, Law, or related field.

• Minimum 10 years of experience in fraud investigation, risk management, or law enforcement within banking or financial services.

• Mandatory experience in card fraud investigations (credit/debit cards), including handling disputes, chargebacks, and scam-related cases.

• Proven track record in managing complex fraud cases and ensuring compliance with regulatory requirements

Technical Skills

• Deep knowledge of card fraud detection systems, transaction monitoring tools, and case management platforms.

• Strong understanding of anti-scam strategies and emerging fraud typologies.

Core Competencies

• Exceptional analytical and investigative skills.

• Strong communication and stakeholder management abilities.

• Ability to lead case conferences and provide strategic guidance on fraud prevention.

• High attention to detail and accuracy under pressure.

Other Requirements

• Ability to manage high-volume, complex cases and meet tight deadlines.

• Strong ethical standards and confidentiality in handling sensitive information.

• Experience collaborating with external agencies

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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