As a UX Researcher at CDW, you'll lead research studies to inform customer experiences while collaborating with cross-functional teams to advocate for user needs.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. We're seeking a curious, collaborative UX Researcher to uncover user needs across our digital customer experiences. You'll design and execute mixed-method studies to inform intuitive, frictionless, and impactful customer experiences. You'll partner closely with designers, engineers, and product managers to ensure user insights are embedded throughout the product development lifecycle. If you're energized by decoding user behavior and turning empathy into evidence-backed impact, this is your place to shine.
* What you'll do:
* Lead high-impact research:
* Define and execute mixed-method research plans that address key questions about our customers, products, and business.
* Collaborate cross-functionally:
* Partner with product, design, engineering, and other teams from early ideation through launch to ensure research insights drive user-centered solutions.
* Deliver actionable insights:
* Apply best-in-class research and analysis methods- including routine VoC assessments- to align teams around user needs and drive measurable outcomes.
* Influence and advocate:
* Use storytelling and leverage your passion for UX research to advocate for user needs, mentor peers, and shape our research practice.
* What we expect of you:
* Bachelor's degree and 3+ years of experience in human-centered research (in-person and remote). Or, 7+ years of experience in human-centered research (in-person and remote).
* Experience in agency, design, or corporate environments; experience in B2B, e-commerce, tech, or enterprise settings is a plus
* Proven ability to balance user research, business insights, and team input in decision-making
* Expertise in qualitative and quantitative methods (e.g., interviews, usability studies, surveys, co-design sessions, data analysis)
* Strong analytical skills with the ability to synthesize large datasets into actionable insights
* Portfolio or work samples demonstrating research impact on real-world digital experiences
* Excellent storytelling and communication skills across all levels of the organization
* Ability to quickly learn complex topics, think critically and collaborate across functions
* Proficiency with tools such as UserTesting, Qualtrics, Dovetail, Adobe Analytics, and Figma Pay range: $96,000 - $120,000 depending on experience and skill set Annual bonus target of 5% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. We're seeking a curious, collaborative UX Researcher to uncover user needs across our digital customer experiences. You'll design and execute mixed-method studies to inform intuitive, frictionless, and impactful customer experiences. You'll partner closely with designers, engineers, and product managers to ensure user insights are embedded throughout the product development lifecycle. If you're energized by decoding user behavior and turning empathy into evidence-backed impact, this is your place to shine.
* What you'll do:
* Lead high-impact research:
* Define and execute mixed-method research plans that address key questions about our customers, products, and business.
* Collaborate cross-functionally:
* Partner with product, design, engineering, and other teams from early ideation through launch to ensure research insights drive user-centered solutions.
* Deliver actionable insights:
* Apply best-in-class research and analysis methods- including routine VoC assessments- to align teams around user needs and drive measurable outcomes.
* Influence and advocate:
* Use storytelling and leverage your passion for UX research to advocate for user needs, mentor peers, and shape our research practice.
* What we expect of you:
* Bachelor's degree and 3+ years of experience in human-centered research (in-person and remote). Or, 7+ years of experience in human-centered research (in-person and remote).
* Experience in agency, design, or corporate environments; experience in B2B, e-commerce, tech, or enterprise settings is a plus
* Proven ability to balance user research, business insights, and team input in decision-making
* Expertise in qualitative and quantitative methods (e.g., interviews, usability studies, surveys, co-design sessions, data analysis)
* Strong analytical skills with the ability to synthesize large datasets into actionable insights
* Portfolio or work samples demonstrating research impact on real-world digital experiences
* Excellent storytelling and communication skills across all levels of the organization
* Ability to quickly learn complex topics, think critically and collaborate across functions
* Proficiency with tools such as UserTesting, Qualtrics, Dovetail, Adobe Analytics, and Figma Pay range: $96,000 - $120,000 depending on experience and skill set Annual bonus target of 5% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Top Skills
Adobe Analytics
Dovetail
Figma
Qualtrics
Usertesting
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