The UX Analyst will analyze user feedback, identify pain points, communicate insights to teams, and improve user experience through data-informed decisions.
About doola
doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures.
About the Role
We’re looking for a User Experience (UX) Analyst to join our team and help us better understand our customers’ needs and pain points. In this role, you will gather, analyze, and synthesize feedback from a variety of sources including product reviews, customer support conversations, sales calls, surveys, and more—and turn it into actionable insights for our Product and Design teams. Your work will directly inform our roadmap and help ensure we’re solving the problems that matter most to our users.
Key responsibilities
- Collect, organize, and analyze user feedback from multiple internal and external sources (e.g., support tickets, call transcripts, reviews, surveys, NPS responses).
- Identify recurring themes, pain points, and opportunities across the customer journey.
- Create clear, concise reports and presentations to communicate insights to cross-functional stakeholders.
- Work closely with Product Managers and Designers to prioritize key issues and questions based on impact and urgency.
- Maintain and continuously improve the internal feedback pipeline and tagging/taxonomy system.
- Contribute to user-centric culture by championing the voice of the customer throughout the organization.
Skills and qualifications
- 2–4 years of experience in UX research, data analysis, customer insights, or a related role.
- Strong analytical mindset with the ability to detect patterns in qualitative and quantitative data.
- Comfortable working across teams and synthesizing input from multiple stakeholders.
- Excellent communication and storytelling skills with the ability to translate complex data into compelling narratives.
- Self-starter who takes initiative and thrives in a fast-paced, evolving environment.
- Passionate about improving user experiences and making data-informed decisions.
Bonus qualifications
- Experience working in a SaaS or tech company environment.
- Familiarity with voice-of-customer (VoC) programs or CX tools.
- Basic knowledge of user experience design principles.
- Previous experience conducting user interviews or usability testing.
- Understanding of product development lifecycles and methodologies.
Why join us
• Opportunity to work with a dynamic and innovative company at the forefront of the industry.
• Collaborative and supportive team environment with opportunities for growth and development.
• Competitive compensation package with insane opportunity for growth.
Our values and non-values
• Establishing team values is critical. We believe it’s equally essential to identify team non-values. We’re stronger in driving our mission home with both values and non-values taken into account. Note: Our goal in sharing these up front and transparently is to be as straightforward with people as possible. Our goal is not to be combative in our language; it’s to be straightforward.
• Action Item: If you read these values and non-values and get more fired up about working at doola, lets talk: https://www.doola.com/careers/
If you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you. Join us at doola and be part of a team dedicated to simplifying the path to business success.
doola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
Customer Insights
Cx Tools
Data Analysis
Ux Research
Similar Jobs
Machine Learning • Natural Language Processing
Join Welo Data to assist in AI projects, contributing to language data quality through annotation and evaluation while working remotely.
Top Skills:
Ai ToolsDigital Tools
Marketing Tech • Real Estate • Software • PropTech • SEO
Lead the design and implementation of scalable systems, mentor engineers, and collaborate with product and AI teams to launch innovative features.
Top Skills:
ApolloAWSDynamoDBElasticsearchJavaScriptKafkaKubernetesLambdaLangchainLangfuseMastraNode.jsOpenrouterPostgresPythonReactSqsTailwindTypescript
Marketing Tech • Real Estate • Software • PropTech • SEO
Lead Luxury Presence's QA strategy, overseeing QA engineers to ensure exceptional quality across web, integrations, and mobile platforms while embedding quality practices throughout the software development lifecycle.
Top Skills:
AppiumAWSCi/CdCypressPlaywrightSelenium
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
