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Hinge is the dating app designed to be deleted
In today’s digital world, singles are so focused on sending likes and looking through profiles that they’re not actually building meaningful connections and finding relationships. Hinge is on a mission to change that by designing the most effective app experience. On Hinge, there are no rules, timers, or games. Instead, you’ll have unique conversations over the text, photos, and audio you’ve shared on your profile. And it’s resonating with daters. Currently we’re setting up a date every two seconds.
About the Role
Hinge is seeking a compassionate and motivated individual to join our team as a User Support Specialist. In this role, you will provide exceptional customer service to our growing member base, addressing a variety of inquiries related to the Hinge app, including functionality, technical troubleshooting, billing, refunds, and product feedback. You will play a crucial role in troubleshooting and resolving escalated tickets in our Zendesk CRM, while consistently delivering an empathetic and user-centric experience. Additionally, you will collaborate closely with the Support management team and Senior Specialists to continuously enhance our support processes and tools. Join us in our mission to bring out the best in our members, restore hope in dating, and build a strong, supportive community.
Responsibilities
- Expert Product Knowledge: Utilize an in-depth understanding of the Hinge product and support processes to efficiently and accurately respond to a wide range of user inquiries.
- Problem Resolution: Take ownership of resolving user issues by effectively probing and troubleshooting, using Zendesk to manage user interactions.
- Escalation and Collaboration: Identify and escalate complex or emerging user issues to Specialists, collaborating to find effective solutions.
- Content Contribution: Enhance our user support resources by contributing to the creation and maintenance of content, including macros, external help center articles, and internal knowledge base articles in Guru.
- Project Participation: Engage in ad hoc projects that advance our Trusted Support initiatives, helping to improve overall support quality and efficiency.
What We're Looking For
- Ability to work independently while thriving in a collaborative team environment.
- Excellent written and verbal communication skills, with the ability to clearly explain technical topics to both customers and colleagues.
- Strong organizational abilities, including meticulous attention to detail and effective multitasking capabilities.
- General tech-savviness, with exposure to tools such as Zendesk, Notion, Guru, Google Suite, and Jumio.
Our Culture:
- Authenticity: Share your genuine thoughts and opinions directly.
- Courage: Invite and deeply consider challenges and criticism.
- Empathy: Be empathetic, communitarian and trustworthy.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please speak to your Talent Acquisition Partner directly.
#Hinge
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
