The SVP, Client Technology Experience leads customer-facing technology platforms and services. The SVP serves as the executive owner accountable for ensuring high-quality, cost-effective and secure technology platforms and delivery to enable customer access to R1’s solutions. This leader ensures client technology platforms, such as voice and digital workplace, meet client and internal operations needs, and will be point for new client onboarding or resolving client questions/concerns.
Essential Responsibilities
Enterprise Voice Platforms- Define and execute a multi-year strategy for voice and chatbot deployment to raise call quality and experience in alignment with operations leadership.
- Operate a best-in-class capability to drive high internal user and client satisfaction.
- Ensure stable and secure deployment across R1 global locations.
- Define and execute a multi-year strategy for user productivity deployment in alignment with operations and corporate leadership.
- Operate a best-in-class capability to drive high internal user and client satisfaction.
- Ensure stable and secure deployment across R1 global locations.
- Create a scalable operation to handle client onboarding for technology access.
- Act as point of contact for client and regulatory questions about technology deployment.
- Act as point in resolving any client issues or concerns.
- Build and evolve a high-performing global organization.
- Define clear roles across:
- Internal teams
- Offshore delivery
- Third-party security providers
- Drive accountability, performance, and continuous improvement across the function.
- Own the budget and investment strategy.
- Optimize spend across personnel, tools, and vendors.
- Ensure strong ROI and alignment with enterprise risk priorities.
Education
Bachelors - Equivalent experience will be considered in lieu of a degree
Experience
Minimum of 12 years of experience, including at least 8 years in a management role
Skills
• Experience in leading scaled Voice and Digital Workplace competencies across global locations.
• Leadership experience in regulated industries (healthcare preferred).
• Strategic, enterprise thinker with strong execution discipline.
• Comfortable operating in transformational, complex environments.
• Strong communicator with ability to translate technical risks into business impact.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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