The role involves designing and delivering impactful learning experiences to enhance organizational capability and support transformation initiatives. It requires creating learning content, conducting training, and collaborating with leaders to identify and bridge capability gaps.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Team Summary:
This role is a part of the Strategic Delivery Office (SDO), and will work with change leaders and leaders in the business to deliver high impact enterprise wide initiatives.
Position Summary:
Drive organizational capability and adoption through the design, development, and delivery of impactful learning experiences within organizational transformation initiatives. This role blends instructional design expertise, training facilitation skills, and capability development to support enterprise transformation and business outcomes.
Key Responsibilities:
- Learning Design & Development:
- Create engaging learning content, including eLearning modules, micro-learning, tool guides, and onboarding pathways.
- Apply adult learning principles and instructional design methodologies to ensure effectiveness and scalability.
- Collaborate with subject matter experts and cross-functional teams to develop and align learning assets with project outcomes and organizational goals.
- Training Delivery & Facilitation:
- Conduct virtual and in-person training sessions tailored to diverse audiences.
- Adapt delivery methods to accommodate different learning styles and collect feedback for continuous improvement.
- Manage training calendars and ensure timely execution of programs.
- Strategic Capability Development:
- Partner with business leaders to identify capability gaps and design targeted development programs to support transformational initiatives.
- Lead initiatives that enable adoption of enterprise-wide change, including product and process transformations.
- Monitor program impact and recommend enhancements to drive measurable business results.
Required Skills & Qualifications:
- Bachelor’s degree in Instructional Design, Education, Human Resources, Organizational Development, or a related field.
- Proven experience in instructional design and developing eLearning/blended learning solutions.
- Experience delivering virtual and in-person training sessions. Competence in adapting training for different learning styles and collecting feedback for improvement.
- Significant experience designing and implementing enterprise-wide learning programs.
- Ability to manage multiple projects and stakeholders effectively.
- Strong understanding of adult learning principles and instructional design methodologies.
- Experience in leveraging AI for development and delivery. AI first mindset is critical for this position
Preferred Experience:
- Change Management certification, or Human Synergistics or similarly related accreditation are considered an asset.
- Excellent communication, facilitation, and presentation skills.
- Familiarity with Learning Management Systems (LMS) and eLearning authoring tools such as Articulate 360 (Rise, Storyline), Scribe or other similar systems.
- Strategic thinking with a focus on aligning learning initiatives to business outcomes.
- Demonstrates situational awareness, critical thinking, and has the ability to create momentum, and collaborative environments to meet or exceed business imperatives.
- Has a drive for continuous improvement, and progress.
Corp - D
Professional - 3
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PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Top Skills
Authoring Tools
Learning Management Systems
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