(US) Sales Operations Support Representative (12 Month Contract)

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

The Sales Support Representative must have a demonstrated track record facilitating sales transactions to create a high-powered, efficient sales organization.    The primary responsibility of this role is to support the PointClickCare sales team by assisting with sales transactions and liaising with other departments within PointClickCare to accelerate sales objectives.  In addition to this primary responsibility, the candidate will also be responsible for assisting with ad hoc sales reporting and business process improvement.  To be successful in this role, you must demonstrate an ability to execute flawlessly within a fast-paced, high-growth software sales team.  This role reports to the Manager Sales Support.

Key Responsibilities:

Sales Support

·       Facilitating the creation of sales quotes and contracts, including product upgrades, time-bound discounts, professional services, and mergers and acquisitions

·       Analyzing subscription records to determine accurate pricing

·       Managing opportunities for transactional sales

·       Revenue Recovery: Liaising with Project Management to manage order backlog

·       Collaborating with PointClickCare Sales Reps, clients, and prospects

·       Liaising with Finance Customer Support to accelerate the quote approval process

·       Collaborating with Practice Management, Customer Success, and Account Executives to process quotes for change orders for in-flight projects

·       Accelerating urgent opportunities through expert coordination of activities with key stakeholders on the sales, professional services, and finance teams

·       Reviewing essential customer information, such as legal names, billing information, and registration numbers, prior to submitting a quote for approval to Financial Customer Support to ensure the data is complete and up to date 

Sale Operations

·       Assisting Sales Operations in the preparation of ad hoc sales reports on an as-needed basis

·       Working together Sales Operations on change management, requirements gathering, business process design, and improvement

Required Experience:

·       Experience with Salesforce CRM and CPQ

·       Experience processing sales and/or financial transactions

·       Experience with case/ticketing management systems (SFDC, JIRA)

·       Experience in SaaS Sales, Marketing, or Customer Support

·       Basic understanding of sales strategies and implementation methodologies

·       Demonstrated ability to drive cross functional alignment

·       Able to multi-task in an agile fashion

·       Strong written and oral communication skills

·       Experience in developing strong working relationships with sales professionals leadership

·       Consistently creates a high level of customer satisfaction and engagement

·       Strong organizational and interpersonal skills

·       Intermediate Excel skills including formulae and pivot tables

·       Experience with diagramming business processes considered an asset

·       Experience with subscription and/or pricing analysis considered an asset

Contract Details:

We have two contract opportunities available, one for 12 months and one for 18 months to support new projects on the team.

We pay contractors an hourly rate, this role is offering $33-$36 an hour. We do not offer benefits or PTO to contract employees, so we provide an additional 4% per hour in lieu of those benefits.

#LI-Remote #LI-SG1

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.