Unemployment Insurance Claims Analyst - Remote

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Are you, attentive, organized, and passionate about helping businesses navigate complex processes? Join our team as a UI Claims Analyst and help support our clients through unemployment insurance claims process—all from the comfort of your home. You will report to Director of UI Claims Operations.

What you'll do:

• Audit and update claim response templates for accuracy and effectiveness.
• Communicate with clients to gather documentation.
• Submit responses to new claims
• Track claim outcomes and identify trends.
• Analyze claim success rates.
• Report on volume and outcomes to leadership.
• Identify opportunities to improve claim handling processes.
• Advise clients on appeal options.
• File appeals and confirm hearing schedules.
• Analyze appeal outcomes and identify patterns.
• Recommend improvements to appeal strategies.
• Schedule check-ins or coaching sessions with clients.
• Share best practices and process improvement suggestions.
• Evaluate client satisfaction and engagement.
• Ensure all submissions meet regulatory standards.
• Stay updated on changes in state agency requirements.
• Identify opportunities to promote Experian's services during client interactions.
• Share feedback from clients that could inform product development.
• Collaborate with marketing or product teams on outreach efforts.

It would be great if you also:

• Collaborative – Collaboration skills including with fellow team members, peers and important partners; build relationships and connect ideas across internal and external opportunities
• Creative and Curious – challenge traditional approaches, inquisitive with a interest in looking for new opportunities
• Determined and Disciplined – optimistic about what can be; persistent, navigate setbacks, looks for high levels of activity and demonstrate a fierce commitment to challenging status quo
• Collaborative – Collaboration skills including with fellow team members, peers and important partners; build relationships and connect ideas across internal and external opportunities
• Creative and Curious – challenge traditional approaches, inquisitive with a interest in looking for new opportunities
• Determined and Disciplined – optimistic about what can be; persistent, navigate setbacks, looks for high levels of activity and demonstrate a fierce commitment to challenging status

• Experience in unemployment claims management industry
• Experience working directly with clients to gather information, provide guidance, and build long-term partnerships
• Experience assessing claim outcomes, analyzing unfavorable determinations, and advising on appeal strategies
• Experience using Bullhorn platform

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.