UM/CM Product Management (IC)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
Conducts in-depth analysis of program data, metrics, and performance indicators by identifying trends, patterns, and insights to assess program effectiveness, efficiency, and impact. Assists in the planning and development of programs and initiatives through contributing to the design and implementation of program structures, processes, and timelines. Engages with internal and external stakeholders to gather requirements, gathers feedback, and fosters collaboration. Identifies and assesses risks associated with program implementation by monitoring and evaluating risk factors throughout the program lifecycle and makes recommendations for adjustments as needed. Manages program-related data and documentation by ensuring data accuracy, completeness, and integrity. Recommends and implements changes to enhance efficiency, effectiveness, and quality. Develops and implements monitoring and evaluation plans to assess program outcomes and impact. Provides guidance and support to junior analysts and team members by fostering a learning culture and contributing to professional development within the program management team.

within budgeted costs. At the higher levels, incumbents manage large multifaceted projects; at lower levels, incumbents may be concerned with clearly identifiable elements or functions within a larger project.

Additional Responsibilities:

• Drive progress across key milestones and develop value-based metrics to measure outcomes.
• Cultivate deep subject matter expertise and promote a results-driven mindset.
• Build and maintain strong cross-functional relationships.
• Prepare and deliver presentations for internal and external stakeholders.
• Ensure adherence to standardized program management processes and best practices.
• Lead use cases within the clinical product innovation portfolio and initiatives.
• Manage innovation scope through all stages including ideation, solution development, pilot, and scaling.
• Evaluate new concepts, emerging innovation trends, and clinical operations benchmarking.
• Foster a culture that accelerates strategy through Heart At Work Behaviors.

Required Qualifications

• 5–7 years of experience in healthcare, with a focus on complex, cross-functional initiatives.
• Exceptional interpersonal and stakeholder management skills.
• Advanced problem-solving and critical thinking abilities.
• Excellent communication skills, including experience preparing documents and presenting to senior leaders.
• Proven ability to adapt to change and align with evolving priorities.
• Analytical & Organizational Skills for managing intake workflows, data tracking, and performance metrics.
• Proficiency with project management tools (Microsoft, Excel, SharePoint, Outlook etc).

Preferred Qualifications

• Utilization Management and/or Case Management experience preferred

Education

• Bachelor's degree preferred/specialized training/relevant professional qualifications or equivalent work experience.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.