U.S. SLED Senior Account Manager - Western Region

Location: United States (Remote)

Denver-based candidates are expected to work in a hybrid model (3 days in the office and 2 days from home)

Do you love technology and helping organizations utilize that technology to become greater than they thought possible? Are you interested in serving your community and doing your part to keep your community, nation, and planet safe?

At Kaseware you will have the chance to do all of that and so much more as our U.S. SLED (State, Local & Education) Senior Account Manager - Western Region. Kaseware is a company that is changing the world of law enforcement and corporate security forever and, if you are up for a challenge, we would like you to consider helping us make the world a safer place.

The U.S. SLED Senior Account Manager - Western Region plays a pivotal role within Kaseware’s U.S. Government Practice, managing key State and Local Government and Public Safety accounts within the Western region as defined by Kaseware. This role combines strategic account ownership, customer relationship management, and expansion responsibility within a defined portfolio.

The ideal candidate brings deep experience in public safety or government technology programs, excels in relationship management, and thrives in a mission-driven environment. The U.S. SLED Senior Account Manager - Western Region will carry a quota focused on renewals, upsells, and account expansion, ensuring every customer continues to realize measurable value from Kaseware’s platform.

Job Type: Full-time, Exempt

Responsibilities and Duties:

• Manage a defined portfolio of State and Local accounts across the Western region, ensuring renewals, satisfaction, and sustained adoption.
• Own and exceed assigned quota focused on retention, upsell, and expansion opportunities within existing accounts.
• Develop multi-year account plans aligned with customer objectives, procurement timelines, and Kaseware’s growth strategy. 
• Conduct Quarterly Business Reviews (QBRs) and executive meetings to communicate results, adoption metrics, and roadmap alignment.
• Report directly to the U.S. SLED Program Director, maintaining alignment on account priorities, delivery schedules, and issue resolution.
• Identify opportunities for account expansion through deeper platform utilization, and user adoption initiatives.
• Partner with Customer Operations, Product, and Delivery teams to ensure timely renewals, successful deployments, and measurable outcomes.
• Act as a trusted advisor to agency executives and technical leads, aligning Kaseware’s capabilities with mission objectives and operational needs.
• Support cross-agency collaboration and advocacy, building regional reference networks to drive customer success stories and future growth.
• Maintain accurate sales forecasts and account health metrics in Salesforce, including renewal status, upsell pipeline, and account risk indicators.
• Travel requirements: Up to 50% travel within the West Region. 

Required Education: 

Bachelor’s Degree (Required)

Required Skills &  Experience:

• 6–10 years of experience in Account Management, Customer Success, or Client Services, preferably within public safety, justice, or government technology environments.
• Proven track record of exceeding retention and upsell targets in enterprise or public-sector SaaS accounts.
• Strong understanding of State and Local procurement.
• Excellent communication and presentation skills with the ability to engage executive and technical stakeholders alike.
• Highly organized and capable of managing multiple complex accounts simultaneously.
• Experience working cross-functionally across Product, Support, and Program Delivery organizations.

Preferred Qualifications:

• Background in public safety, government technology, or SaaS environment is strongly preferred.
• Experience in the security, intelligence, or law enforcement sectors.

Other Requirements:

• Languages: English.

Expected compensation and Benefits:

• Base Salary Range: $135,000 - $140,000  -  OTE:  $160,000 to $200,000
• Excellent health, dental, and vision insurance with generous company contribution
• Flex Spending Accounts
• Unlimited paid vacation
• 12 paid company holidays
• Paid Sick Time
• Paid Parental Leave
• 401k with company matching
• EcoPass provided for Colorado-based employees

About Kaseware:

Kaseware is a rapidly growing start-up located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate security customers. We serve those that serve our communities and make our world safer.

Due to the nature of our business, you must be able to pass a full CJIS compliant fingerprint based background check, which is required for individuals needing access to criminal justice information (CJI).

We expect this position to be available until Dec 15th or until filled.