Treasury Support Specialist II

This position may be located at First Interstate Bank's offices in Colorado, Idaho, Iowa, Missouri, Montana, Nebraska, Oregon, South Dakota, Washington and Wyoming.

What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.
SUMMARY
The Treasury Support Specialist II provides technical and operational support, customer consultation, and customer training for the Bank's Treasury Management clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides technical and operational support to customers and branch personnel for the Bank’s Treasury products, including Online Banking, ACH/Wires, Merchant Remote Deposit, Positive Pay, and other Treasury services.
• Follows through on all aspects of customer support related to Treasury Management products to ensure complete and accurate resolution.
• Responds promptly to client inquiries regarding Treasury products, including ACH Origination, Positive Pay, and Remote Deposit processing questions.
• Handles internal and external customer service calls and messages received through various communication channels.
• Cooperates with, participates in, and supports adherence to internal policies, procedures, training, and practices to ensure compliance with all regulatory requirements, especially those specific to assigned duties.
• Supports the development and implementation of new Treasury products, processes, and procedures.
• Assists with special projects, system upgrades, and conversions.
• Works closely and collaboratively with Treasury personnel and branch teams to address questions related to Treasury products and transaction processing.
• Contributes to building and maintaining a strong team environment.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS AND ABILITIES

• Ability to deliver an exemplary level of customer service in a professional environment.
• Ability to assess customer needs and provide effective solutions.
• Strong computer and technical skills, including proficiency with Microsoft Office.
• Exceptional customer service and communication skills.
• Ability to work collaboratively as part of a team and multitask in a fast‑paced environment.
• Flexible, self‑motivated individual with strong problem‑solving abilities.
• Strong financial acumen and sound judgment.
• Excellent written and verbal communication skills, including interpersonal and presentation capabilities.
• Understanding of business and financial fundamentals, intermediate accounting skills, strong mathematical aptitude, and proficiency with spreadsheets.
• Ability to solve practical problems and work with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret instructions delivered in written, verbal, diagram, or schedule form.
• Demonstrated team‑oriented mindset that supports the success of First Interstate Bank’s strategic initiatives.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• 1-3 years related experience, training, and/or equivalent combination of education and experience required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally (up to 10 lbs)
• Sitting - Frequently
• Overtime - Subject to business need
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required

COMPENSATION & BENEFITS
We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $23.61 to $35.42 per hour in WA and CO and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Benefits include, but are not limited to, medical, dental, vision, short- term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. Please note this information is provided for those hired in Washington and Colorado only, and this role is open to candidates outside of Washington and Colorado with compensation that aligns with your location. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php