Travel Consultant III

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Traveler Care is seeking positive, energetic, highly skilled, customer-focused travel counselors to join our Global Entertainment Hub servicing Paramount.  This team provides end-to-end, full scope travel services for the highest-level travelers including Talent. Candidates must be comfortable working in a fast-paced environment and providing white-glove-level service. Top candidates will be proactive, motivated, accountable, always willing to jump in to lend a hand and organized with excellent follow through. 

What You'll do

• Creates and accurately completes complex travel requests (car, hotel, air, rail) for high touch accounts and top tier travelers (Film/TV Production, Sport’s and Publicity).
• Acts as a trusted advisor by offering informed and insightful recommendations to provide the best traveler experience – the entertainment sector requires a high level of creativity and consultative approach.
• Handles special requests common to entertainment/news industry (hotel upgrades, artist riders, junkets, charter flights, meet n greets, car service, excess paid baggage, production vehicles).
• Accurately follows and applies client travel policy based on travel type and client expectations.
• Demonstrates excellent professional customer service and problem resolution skills and can manage first level customer complaints.
• Proactively assists the team and other team members in resolving problems, learning, and research.
• Provides new ideas, feedback and out of the box thinking to leadership.
• Uses correct grammar during all interaction (email/phone/chat).
• Effectively demonstrates patience, empathy, understanding while controlling the contact. 
• Must be a “Team Player” and work cohesively with others internally and externally
• The position is for evenings and weekends. Tuesday to Saturday,11:00 a.m. to 8:00 p.m. Central time

What We're Looking For

• High School Diploma required.
• 7+ years of customer service experience, including 5+ years as a travel counselor.
• VIP, specialty, entertainment/production, publicity, news, and sports travel experience highly desired.
• Strong verbal and written communication skills
• High attention to detail and great active listening
• Great active listening and information gathering skills
• Excellent working knowledge of the travel industry, application of client travel policies, procedures, and processes (including complex international reservations and changes)
• Solid grasp of world geography and international travel routings
• Proficiency in Sabre, Microsoft, Outlook, Word, and Excel
• Must be able to thrive in an ever-changing technical environment.
• Ability to work flexible hours and adjust shift as needed for coverage or world events

Location

The US national base salary range for this position is from 

The national range provided includes the base salary that Amex GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!