Build an environment where people can do their best work and grow with confidence. Join a team that pairs operational excellence with inclusive leadership to improve role-fit, onboarding, and day-to-day support. You will strengthen service delivery, promote consistent practices, and help employees succeed through clear expectations and coaching. If you enjoy leading teams, solving problems, and improving how work gets done, this role offers meaningful impact.
As an Operations Supervisor in the Business Solutions Team, you will supervise daily operations and coach employees to deliver consistent, high-quality outcomes. You will coordinate work across multiple processes, monitor performance, maintain clear procedures and controls, and partner with stakeholders to resolve issues and improve service delivery. You will use accessible, adaptable communication practices that support different learning styles and work preferences.
Job responsibilities- Supervise daily workflow and assign work to support service-level, quality, accuracy, and timeliness expectations
- Coach, develop, and support employees through clear expectations, regular feedback, and individualized development approaches
- Foster an inclusive team environment by adapting communication, training, and enablement practices to varied learning styles and work preferences
- Monitor operational metrics, identify trends or issues, and communicate performance updates to team leadership and business partners
- Maintain procedures, job aids, and other operational documentation so work is clear, accessible, and consistently performed
- Support a strong control environment by following established procedures, identifying risks, escalating concerns, and helping implement corrective actions
- Coordinate staffing, workload priorities, schedules, and capacity needs to support changing business demand
- Build effective relationships with business partners, job coaches, community partners, and other stakeholders supporting employee and operational outcomes
- Partner with managers and support resources to strengthen onboarding, training, sustained employment, and role transitions
- Identify and implement process improvements that simplify work, reduce rework, and improve the employee and stakeholder experience
- Contribute to team initiatives, business reviews, and leadership updates by organizing information and following through on decisions and action items
- 3 years of relevant experience in operations, people leadership, training, workforce development, social services, or a related field
- Experience supervising, coaching, or developing employees in a professional environment
- Working knowledge of operational fundamentals, including workflow management, quality, procedures, controls, and performance measures
- Ability to communicate clearly and respectfully in writing, in meetings, and in one-on-one settings
- Ability to organize competing priorities, solve problems, make sound decisions, and escalate concerns appropriately
- Demonstrated ability to collaborate across teams and build productive stakeholder relationships
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams
- Commitment to inclusive leadership and the ability to support employees with varied communication, learning, and workplace needs
- Bachelor’s degree or equivalent experience
- Experience in financial services operations, shared services, or another regulated environment
- Experience supporting disability inclusion, neurodivergent talent, individuals with intellectual and developmental disabilities, or customized/supported employment models
- Experience with process improvement, capacity planning, performance reporting, or operational controls
- Experience partnering with job coaches, community organizations, vendors, or cross-functional support teams
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
We welcome candidates with a range of professional, educational, and lived experiences. If you meet most of the qualifications and believe your skills can contribute to the role, we encourage you to apply. Reasonable accommodations may be available throughout the recruiting process in accordance with firm policy and applicable requirements.
The final officer title and job grade are at the discretion of the firm and will be discussed at the time of offer. They may differ from what is listed on the requisition based on candidate experience.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
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