Trading Operations Associate

What you'll do:

Are you passionate about financial markets and providing exceptional service? NinjaTrader is seeking a Trading Operations Associate to join our dynamic Trade Desk, Operations, and Risk Management teams. In this role, you'll support our brokerage customers with trade-related assistance through world-class, timely email and phone communication.

We’re looking for a detail-oriented, tech-savvy team player who thrives in both fast-paced and slower market environments.

In this role you will:

• Oversee and manage customer trading activity, including special bookings, allocations, FX trades, and other daily operational tasks
• Perform key back-office functions such as trade allocations, treasury processing, and trading platform setup
• Monitor and resolve trade breaks, process commission discrepancies and adjustments, and complete end-of-day checks
• Assist with contract expiration monitoring and post-trade allocation support
• Collaborate with cross-functional teams including Risk Management, Account Management, Finance, and Customer Support
• Deliver outstanding customer service by troubleshooting issues and resolving inquiries in real time
• Support strategic projects and take on additional responsibilities as needed
• Maintain a high level of accuracy while multitasking in a high-pressure environment

What you'll need:

• Bachelor’s Degree in Finance or related field (preferred)
• Strong technical aptitude and ability to troubleshoot client-side software/computer issues
• Excellent written and verbal communication skills
• Comfortable learning and working with proprietary trading software
• Highly organized and detail-oriented with a proactive mindset
• Strong team player with a positive attitude and eagerness to learn
• Willingness to work alternate shifts as needed
• Flexibility to work mid or overnight shifts, including holidays, as needed
• Ability to work a 4x10 schedule (10.5-hour shifts with a 30-minute lunch)
• Availability to support weekend coverage as needed

Bonus points for:

• Passion for financial markets and trading
• Prior experience in a trading operations or trade support role
• Knowledge of CQG trading platform
• Advanced Excel skills and proficiency with Microsoft Office Suite

Compensation:

The salary range for this role will be $40,000.00 - $60,000.00 USD. In addition, this position will also receive an annual target bonus of 6%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. Additional details on our total compensation package and benefits are listed below

Location: 

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Hybrid:
For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays