Senior Qualtrics CX & Insights Specialist - Remote (PT/MT zone preferred)

Who We Are:

Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world’s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people.

Role overview:

Escalent is seeking a Senior Qualtrics CX & Insights Specialist to join our Consumer & Retail team. This is a senior individual-contributor role that sits at the intersection of Qualtrics platform management, market research execution, and client-facing insights. It is a distinctly broader and more technical position than a traditional Insights role, requiring both deep platform expertise and a consultative mindset needed to partner directly with clients.

The successful candidate will own the end-to-end Qualtrics experience across survey programming, interactive dashboard development, platform governance, and enterprise integrations.

This role requires someone who can operate independently on ambiguous technical challenges, assess feasibility across interconnected systems, and communicate clearly across business, technical, data, and privacy teams.

The Salary Range for this position is $75,000 - $115,000. If this is not the right level for you, please check out our other postings. This position is primarily remote; however, due to location of clients being primarily on the West Coast, candidates in the PT zone or MT zone will be given priority.

Key Responsibilities:

• 7+ years of hands-on Qualtrics experience, with substantial depth in both dashboard development and survey programming.
• Proven experience building interactive, client-facing market research dashboards — ideally for brand tracking, customer tracking, or other multi-wave longitudinal studies.
• Strong understanding of quantitative survey data and research outputs, including crosstabs, banners, derived variables, weighting, and significance indicators.
• Experience implementing complex Qualtrics CX platform capabilities: surveys, dashboards, workflows, directories, permissions, embedded data, and digital intercepts.
• Ability to assess the downstream impact of platform changes across surveys, dashboards, integrations, access, and connected systems.
• Strong technical troubleshooting skills: able to investigate ambiguous issues, evaluate alternatives, and recommend solutions across JavaScript, APIs, web technologies, and platform extensions.
• Experience supporting enterprise integrations involving APIs, authentication, service accounts, and connectivity troubleshooting.
• Working knowledge of enterprise SSO, user provisioning, roles, groups, and permissions management.
• Custom JavaScript experience for Qualtrics survey and dashboard customization.
• Excellent verbal and written communication skills, with demonstrated ability to work directly with client business analysts and cross-functional stakeholders.
• Strong data visualization skills and ability to present complex survey data clearly and intuitively.
• Governance mindset: understands the importance of standards, documentation, controlled change, and appropriate access in enterprise platform environments.

What Success Looks Like:

In the first 90 days, a successful hire will have:

• Established a clear understanding of Escalent's Qualtrics platform architecture, active programs, integrations, and governance practices.
• Delivered or meaningfully contributed to at least one client-facing dashboard, meeting quality, accuracy, and timeline expectations.
• Identified and documented at least one opportunity to improve platform governance, consistency, or process efficiency.
• Demonstrated the ability to work independently on ambiguous technical challenges and communicate clearly with both business and technical stakeholders.

Compensation, Benefits, and Culture

• Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
• 401k with Company Match
• Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time
• Paid Parental leave: 8 weeks
• Paid Sick Leave: up to 8 weeks
• 12 Paid Company Holidays
• Hybrid/Virtual Work - Virtual-first workforce with employees in most states
• Salary range for this role is $75,000 - $115,000.

Where required by applicable state or local law, the base pay for this position will be no less than the applicable minimum wage. Actual compensation will be determined based on the applicable legal requirements, as well as the candidate's qualifications, experience, and location.

EEO/AA EMPLOYER M/F/V/D

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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Explore our Careers and Culture page to learn more about the people behind the brand: https://escalent.co/careers-and-culture/