SofTec Solutions, Inc. Jobs

Tier II Support

SofTec Solutions, Inc.

Tier II Support

Reposted 2 Months Ago

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In-Office

Englewood, CO, USA

Mid level

In-Office

Englewood, CO, USA

Mid level

Provide Tier II technical support for ~1,200 end users via calls, email, chat and in-person. Troubleshoot MS Windows and MS Office issues, deliver excellent customer service, escalate complex issues, and optionally support iOS, Mac, Cisco Voice and ServiceNow workflows.

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Company Description

Founded in 1996, SofTec Solutions is a leading IT Consulting Services firm for Federal, State & Local Government, Commercial and Healthcare industries. We pride ourselves on building strong relationships with our candidates and clients to find just the right match. We look for candidates who go beyond the norm of the usual employee and are hungry for new learning experiences and situations. Because of our resources we have been listed for three consecutive years in the Inc. Magazine’s Fastest Growing Companies in America.

Job Description

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience:

MS Windows Support experience
MS Office Support experience
Outstanding Customer Service skills
Experience with iOS, Mac and Cisco Voice and Service Now are a plus

Our client supports 1200 end users by taking support calls, answering emails, chats and end-users who stop by the Tier II Support area and need help. Exceptional Customer skills are a must. Candidates who have critical thinking abilities, want to enable business and help customers achieve their goals are wanted here!

Additional Information

All your information will be kept confidential according to EEO guidelines.

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