CSCI Consulting Logo

CSCI Consulting

Tier 1 Help Desk Support Specialist

Posted 2 Days Ago
Remote
Hiring Remotely in USA
Entry level
Remote
Hiring Remotely in USA
Entry level
The Tier I Help Desk Support Specialist provides first-level support for SDDC applications, manages tickets, and updates the knowledge base.
The summary above was generated by AI
Job Description

CSCI is looking for a Tier I Help Desk Support Specialist to deliver first-level technical and functional support for SDDC applications. This role is essential in promptly resolving customer issues, managing ticket tracking, and maintaining the knowledge base to support Tier I operations efficiently.

Responsibilities
  • Provide first-level technical and functional support for SDDC applications
  • Respond to customer inquiries via phone, email, web, and fax
  • Log, track, and resolve incidents using ServiceNow
  • Maintain and update the Knowledge Database with accurate solutions
  • Escalate unresolved issues to Tier II support as needed
  • Monitor application health and report outages within 30 minutes
  • Administer TEAMS user accounts (approve/disapprove/unlock)
  • Maintain GFM Coordinator List and update within 2 business days of receipt
  • Support GATES Water Port operations with Tier I access
Minimum Requirements
  • Experience in helpdesk or customer service roles
  • Familiarity with ServiceNow or similar ITSM platforms
  • Strong communication and troubleshooting skills
  • Ability to work in a high-volume, fast-paced environment
  • HDI Support Center Analyst certification preferred
  • Creativity and adaptability in problem-solving
  • Ability to work with clients to understand their needs
  • Strong organizational and time-management skills
  • Excellent written and verbal communication skills
  • Professional presence
Preferred Skills
  • 2+ experience supporting DoD or federal agency IT systems
  • Experience with SDDC-specific applications such as GATES or TEAMS
  • Knowledge of ITIL or basic ITMS principles
  • Experience working in a 24/7 help desk or shift-based environment
  • HDI Support Center Analyst Certification or equivalent
  • Ability to contribute to knowledge base articles or SOP development
  • Strong organizational skills and attention to detail when handling access lists, tickets, and reporting tasks
  • Ability to work in a team environment, as well as independently
  • Strong customer and vendor relationship skills
  • Demonstrated ability to comply with data standards and policies
  • Motivation to learn new technologies and methodologies that demonstrate value
  • Past experience working with a federal agency
  • Department of Defense experience is a plus!
About CSCI

CSCI is an award-winning information technology and financial management consulting firm founded on one simple philosophy: “Do what is right, always.” We apply this philosophy across all elements of our growing business, from delivering world-class services for customers to providing an environment where associates thrive both personally and professionally. At CSCI, work and fun aren’t diametrically opposed!

At CSCI, our goal is to hire people with proven track records and retain them with an energizing, diverse company culture. We value each associate’s natural drive to excel, and we provide them with the freedom to do things their way. CSCI seeks the best and brightest in the industry—those who are ready to move their lives and career forward. Join us today and get excited about Mondays again!

Benefits of Working at CSCI
  • Competitive salaries
  • Generous Paid Time Off (PTO) package
  • Paid holidays aligned to the Federal calendar
  • Full health benefits including medical, dental, vision, and life insurance 
  • 401(k) retirement plan
  • Team building events
  • Professional development support 


Legal

CSCI complies with all applicable Federal, state, and local employment regulations. Please reach out to [email protected] with any questions. 


Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. CSCI provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

If you require an accommodation, please contact CSCI Human Resources for further assistance. For questions regarding the qualifications listed above, please contact the CSCI Recruiting Team.


E-Verify

CSCI participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information, please visit www.dhs.gov/E-Verify. 


California Consumer Privacy Act (CCPA) Notice

As part of the application and recruitment process, CSCI Consulting, Inc. may collect personal information as described under the California Consumer Privacy Act (CCPA). 

This information is collected solely for employment-related purposes, including evaluating your qualifications, processing your application, and complying with legal obligations. 

By applying to this position, you acknowledge that you have read and understand the following notice regarding the collection of your personal information as a job applicant: 

  • Categories of Information Collected: Personal identifiers, employment history, educational information, and any other information provided in your application or as part of the interview process.
  • Purposes for Collecting Information: To review your application, assess your qualifications, and manage the hiring process.
  • Retention and Security: Information collected will be retained indefinitely and will be securely stored and handled in accordance with CCPA guidelines and CSCI Consulting, Inc. policies.
  • Rights of Applicants: Under CCPA, California residents have the right to request information about the personal data we collect, delete it, and request restrictions on certain uses. However, some information may be retained as required by law. 

For further information, or to exercise your rights under the CCPA, please contact CSCI’s HR team. 


Disclaimer

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Top Skills

Servicenow

Similar Jobs

An Hour Ago
Easy Apply
Remote or Hybrid
New York City, NY, USA
Easy Apply
Mid level
Mid level
Blockchain • Information Technology • Software • Cryptocurrency • Web3
As a Sales Development Representative, you will engage with prospects, manage leads, and provide customer insights, focusing on accelerating product development in the blockchain space.
Top Skills: APIsBlockchainCrm SoftwareIaasPaasSaaSSdks
An Hour Ago
Easy Apply
Remote
United States
Easy Apply
Junior
Junior
Enterprise Web • Mobile • Professional Services • Software
The Customer Research Advisor trains clients on the Dscout platform, assists with research project management, and ensures client satisfaction through effective communication and project guidance.
Top Skills: AIResearch Tools
An Hour Ago
Easy Apply
Remote
US
Easy Apply
200K-250K
Senior level
200K-250K
Senior level
Data Privacy
The Head of Marketing at Osano will lead and scale marketing efforts, drive demand generation, product marketing, and brand elevation, while guiding a talented team and collaborating closely with company leadership.
Top Skills: B2B SaasData PrivacyGrcMarketing Tools

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

  • Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
  • Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
  • Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
  • Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
  • Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account