Ticketing Supervisor

The National Western Center (NWC) is a reimagined 250-acre campus in Denver, Colorado with a vision to be the global destination for food and agricultural discovery. It is the new home of the National Western Stock Show and Colorado State University’s Spur campus. But the future National Western Center isn’t just new buildings. It’s a destination unto itself. It’s a mission-oriented place that will be lively and active all year round — with new events and experiences around every corner.

The opportunity:

NWC is in search of a talented Ticketing Supervisor.  This is a role is responsible for supporting the ticketing manager and department with all ticketing needs.  This will include working with the Ticketing Manager to create a seamless ticketing process for the NWC and its three ticketing platforms to the clients and attendees.  This position will work with ticketing partners, clients, additional part time and volunteer staff and support the ticketing manager and department.

This is a multifaceted job with a broad spectrum of opportunities for professional development. You’ll join a small, nimble, collaborative, creative, and entrepreneurial team as we accelerate growth of a new events hub and innovation campus in Denver, Colorado. Help us make the reimagined National Western Center campus among the most desirable event spaces in the Denver market!

What you will do:

·    Assisting with engaging with Clients and ticketing companies on whatever level is needed per event.  This can require assisting with setting up online ticketing depending on platform,

·    Assisting with ticket sales, assisting with managing inventory, verifying proper access to venue.

·    Assisting with interfacing clients and guests to make sure that all needs are met, and a positive guest experience is created.

·    Assist with setting up and maintaining online ticketing platforms, including pricing, ticketing types and promotional codes.

·    Supporting with ticket sales through various channels, including online, phone and in person.

·    Assisting guests with ticketing inquiries, addressing issues and providing a positive guest experience.

·    Having strong CRM skills, learning and training multiple ticketing platforms, will also need to engage with all event reporting.

·    Work with part time and volunteer programs that assist with ticketing.

·    Other duties as assigned.

What you will bring along:

·       Bachelor’s degree or relevant experience.

·       1 - 2 years’ experience in events, operations and facilities.

·       Experience in Arena, Convention, Stadium is helpful.

·       This role is physically demanding, requiring standing, walking, lifting, bending for long periods of time.

·       Excellent oral and written communication skills.

·       High EQ and interpersonal skills.

This job may be a great fit if:

·       You embrace the startup nature of the organization, and no job is below you.

·       You are detail and results oriented.

·       You are an entrepreneurial self-starter.

·       You are a skilled problem solver who takes initiative and can communicate clearly with internal and external stakeholders.

·       You act with respect, competency, and integrity.

·       You work well as part of a team.

·       You excel at functioning in high pressure situations while maintaining a calm, professional manner.

·       You are a collaborator by nature and seek to find ways to compromise.

·       You demonstrate excellent communication and interpersonal skills.

·       You have great time management and prioritization skills.

·       You are results oriented and exercise sound judgment in your work.

·       You have a track record of being dependable.

·       You are excited about the opportunity to grow with the organization.

·       You are all-in on the mission of the National Western Center.

Work location and hours:

This position can be performed through a mix of on-site and remote work in Denver, Colorado.

Compensation range:

The salary range is $65,000 - $75,000

What we can offer you:

We offer family-friendly benefits and flexible work hours to all our employees.

·       Medical, dental and vision coverage starting Day 1

·       Paid time off

·       Paid parental leave

·       401k plan with a 4.00% company match

·       Support for community involvement

Get to know us:

National Western Center is a reimagined 250-acre campus with new indoor and outdoor event venues, and more on the way! The brand-new Stockyards Event Center is a multipurpose space with two arenas, ample parking and views of the Rocky Mountains and the Denver skyline. An outdoor plaza connects it to 20 acres of hardscaped yards for outdoor concerts, festivals, large equipment trade shows, sporting events, drive-in movies and more.  The center is just two miles from downtown Denver and adjacent to the RiNo Art District, with easy access from Denver International Airport via I-70. Home to CSU Spur and the National Western Stock Show, the National Western Center is an emerging urban hub for food and agriculture discovery. 

In 2018, the campus partners created the National Western Center Authority, a nonprofit organization responsible for operating, maintaining, programming, and promoting the National Western Center. The Authority is the primary entity responsible for ensuring the National Western Center achieves its mission. It is also responsible for developing a community investment fund benefiting the residents of the Globeville, Elyria and Swansea neighborhoods in which the campus is located. The Authority’s work is well underway in preparation for buildings being completed and the larger campus opening to the public. The Authority is guided by a 13-member board of directors. The Authority is doing business as (DBA) the National Western Center.  

Our mission is to convene the world at the National Western Center to lead, inspire, create, educate, and entertain in pursuit of global food solutions. Join us!

We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

How to apply:

Please submit your resume and cover letter online at:

https://nationalwesterncenter.com/careers/