Every developer has a tab open on Stack Overflow.
We are one of the most popular websites in the world - a community-based space focused on increasing productivity, decreasing cycle times, accelerating time to market, and protecting institutional knowledge.
Innovation is at the heart of everything we do. We embrace collaboration, transparency, and believe in leading with empathy; creating an environment where every Stacker knows they belong. We embrace that the unique contributions and points of view of all Stackers contribute to our success.
We are a Best Company to Work For, in addition to being recognized for Best Company Leadership, Best Company Happiness, Best Company Perks and Benefits, Best Company Work-Life Balance, Best Company Compensation, and Best Company Outlook.
We are a remote-first company with Hiring HUBs based in the US, Canada, UK, and Germany.
We are looking for two Helpdesk Assistants to help us manage some extra workload on the IT team in the coming months. These roles will be temporary (30–60 days) and will focus on supporting colleagueswith routine IT issues such as onboarding, offboarding, account access, and day-to-day troubleshooting. While prior help desk experience is helpful, the main requirements are
clear written communication, patience, problem-solving skills and a positive can doattitude!
They will be the first point of contact for internal company users needing technical assistance with their hardware and software, diagnosing and troubleshooting common issues via chat or email, documenting problems and solutions, and escalating complex cases to senior technicians. Consequently, they will.
* Develop knowledge in the core tools, technologies, and processes used within the team
* Learn to apply a logical and systematic method of troubleshooting various basic IT issues, and resolving them
* Able to effectively and clearly communicate in both written and verbal forms with anyone in the organization
* Shows proper customer service and soft-skills needed for the job
* Strive to explain technical concepts in non-technical terms
* Communicate delays with user, team or manager as soon as possible
* Manages self and priorities each day
Please note - this is a temporary position and as such is not eligible for our benefits package below.
The position will pay between $28 and $36 per hour.
What you’ll get in return:
- Competitive Base Salary
- Generous paid vacation
- Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
- Equity for all employees at all levels
- Industry-leading health benefits that are applicable per country of residence for all our full-time employees
- Company-paid Life Insurance
- Home Internet stipend
- Professional allocation for your growth and development
- One-time allowance to assist with your home office setup
- Company-paid access to Calm, Bravely, LinkedIn Learning, MyAcademy and Overdrive
Stack Overflow is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together here at Stack. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For individuals based in California, and other locations where required, we will consider employment qualified applicants with arrest and conviction records.
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