Temporary Customer Success Associate (English and Spanish Support)

Summer is a Certified B Corp® with a mission to maximize savings for the 46 million Americans burdened by student debt. Summer combines policy expertise with innovative tech to help borrowers simplify college cost planning and student loan repayment, generating $278/month in savings per person. Watch our product overview and hear from our members on how Summer has put them on the path to becoming debt free.

Summer has raised $30 million to date from world-class investors, including QED Investors, General Catalyst, Greycroft, Rebalance Capital, SemperVirens, Foundation Capital, Story Ventures, NextView, Flourish Ventures, and the Financial Health Network. We've partnered with dozens of clients who pay for Summer to assist their employees and customers, including the city government of Alexandria, Virginia, the American Federation of Teachers, the American Diabetes Association, Asurion, Mattress Firm, and more.

Your Role

As a member of our Member Success Team, you’ll work directly with Summer’s users to help them navigate Summer’s tools and enroll in federal forgiveness and repayment programs. With training and hands-on experience, you’ll quickly become an expert in the student loan landscape and serve as the first point of contact for our users. The role will require using a computer to interact with users by chat and email, as well as video calls to engage with team members.

Key Responsibilities

• Engaging with users via email, live chat and text within our service level agreements
• Reviewing and submitting applications for federal loan programs
• Understanding Summer's product offerings and how they address borrowers' needs
• Proactively suggesting ideas and automations that can help scale the team
• Collaborating with the Member Success Team to achieve team and company growth goals in line with our social mission

This position will report to the Director of Member Success.

Recommended Experience

• At least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is preferred
• Spanish language reading and writing proficiency is preferred. In this role, you may need to provide written support in Spanish in addition to English.

During the interview process, we’ll be evaluating these key qualities in your experience and potential:

• Fast learner: You have demonstrated experience in quickly mastering new skills and knowledge areas
• Clear communicator: You can field questions from users with empathy, tact, and clarity
• Detail oriented: You can understand and communicate complex program requirements; you can capably manage internal systems and processes
• Excellent teammate: You collaborate with and support your teammates; you clearly communicate capacity and expectations

We are excited to work with teammates who are passionate about applying their talents in a fast-paced startup environment to tackle a major social issue of our time.

This posting is for a temporary, full-time, non-exempt position. Although the role is remote, we do require that applicants be based in the United States. We regret that we are unable to sponsor or take over sponsorship of an employment visa at this time.

The base salary for this position is $45,000 - $55,000 per year, prorated for any partial year of employment, plus overtime as required by applicable law, and also includes a full range of benefits, as well as the potential for incentive compensation.

Values

We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. Learn more about culture at Summer.

We also offer competitive salaries, healthcare coverage, 401(k) plans with an employer match, contribution toward student loan repayment, and flexible vacation/PTO. Summer supports a hybrid, flexible work environment and we welcome applicants from anywhere in the United States.

Sound interesting? We look forward to hearing from you. Join us to help fix the system!

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Summer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.