Temporary Applications Support Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Application Support Analyst’s primary responsibility is to act as a liaison between our operational and technical colleagues and ensure that our applications are available and working as expected. The Analyst will perform periodic user audits and help install, configure, troubleshoot and maintain proprietary applications.
This is temporary role expected to last between 8 and 9 months.

• Resolve performance discrepancies for our applications and communicate with internal and external stakeholders.

• Monitor existing systems to proactively identify efficiencies within our applications.

• Install, configure, and maintain proprietary applications in Development, UAT and Production systems.

• Comprehend and translate users’ needs to facilitate resolution

• Research complex reporting scenarios, systems incidents, and process flow events as needed.

• React to business outages to quickly identify, communicate and rectify any issues.

• Provide feedback regarding release documentation to Release Manager and developer.

• Participate in performing periodic user audits of key Document Services Applications.

• Assist in maintaining detailed documentation of current revision of applications, procedures and information flow to support enterprise environments.

• Provide user documentation as needed to resolve issues, including process-flow descriptions and/or Visio diagrams.

• Participate in the department's on-call rotation.

• Perform other related duties as assigned.

Essential Knowledge, Skills, & Abilities

• Able to effectively communicate both verbally and in writing to accurately convey messages and share/receive knowledge with both technical and non-technical stakeholders
• Proficient with Microsoft Active Directory
• Baseline knowledge of application deployment over a CITRIX environment
• Proficient with full MS Office Suite including SharePoint
• Knowledge of Microsoft SharePoint functionality
• Prior experience/ability with Microsoft SQL
• Proficient with Adobe Acrobat
• Familiarity with editing XML documents
• Baseline knowledge of Microsoft Windows 2003, 2008 and 2012 servers
• Ability to work effectively, independently and with others in a collaborative, deadline-sensitive environment
• Ability to prioritize and manage multiple efforts
• Commitment and ability to cultivate a diverse and inclusive work environment.

Education

• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or related discipline preferred

Experience

• Previous application and/or IT systems level support required
• Have relevant experience with Microsoft Internet Information Server (IIS)

Compensation and Benefits

• Compensation: $24.23 to $30.29 an hour
• Temporary role expected to last between 8 and 9 months

Application Guidelines:

For best consideration, please submit your resume and application materials as soon as possible. Review of applications will begin immediately.

Working Conditions

Work is performed in a climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon the office or meeting location.

Physical Demands and Activities

While performing the duties of this job, the employee is frequently required to communicate. The employee frequently is required to remain stationary. The employee is frequently required to move about the office, operate a computer and other office machinery, such as calculator, copy machine, and computer printer; rarely position self to maintain files; rarely moves boxes weighing up to 10 lbs. Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen).  Must possess the ability to communicate information and ideas so others will understand and have the ability to interact with external and internal stakeholders.

Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.

The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Please note that all job descriptions are not intended to be all-inclusive.  This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job.  Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!