Telesales Consultant - Wholesale Accounts

Job Overview:
The Telesales Consultant, Wholesale Accounts is responsible for consistently achieving 100% of Sales and Gross Profit goals. This will be accomplished by calling a minimum of 80% of the assigned territory during each call cycle and utilizing a consultative sales approach. This position will negotiate competitive pricing within established limits or contracts, re-engage with inactive accounts, and ensure customers are satisfied by addressing their post-sale questions and concerns. This role will be focused on driving sales growth through promotional campaigns and fostering strong customer relationships.
KEY RESPONSIBILITIES: 

• Contacts a minimum of 80% of customers within an assigned territory each month to meet sales and gross profit goals through consultative selling

• Utilizes provided tools to target growth within the Independent Medical Distributor and Independent Retail Pharmacy market segments

• Stays informed on promotional programs, competitive products, and and merchandising-marketing practices through the intranet and regular vendor training sessions

• Works with internal departments (Credit, Customer Service, and Verification) to assist customers with order status, product returns, pricing discrepancies and inquiries on account balance

• Places orders over the phone and resolves any after-sales inquiries, including product-related technical questions

• Partners with Inventory Management, NSI Group, Technical Support, and others to help customers order products not typically stocked by the company

• Collaborates with Field Sales Consultants and other internal teams to uncover customer needs and improve satisfaction while driving sales and gross profit

• Assists in collecting past due balances by offering alternative payment methods

• Participates in sales meetings, training programs, and industry conventions

• Participates in special projects and performs other duties as required

SPECIFIC KNOWLEDGE & SKILLS: 

• Strong selling, customer service and negotiation skills

• Excellent telephone etiquette with the ability to manage high volume of inbound and outbound calls and email communications

• Ability to effectively answer inquiries and resolve disputes

• Ability to learn applicable computer systems

• Self motivated with the ability to work both independently with limited supervision, and to work as a contributor of a team

GENERAL SKILLS & COMPETENCIES: 

• Strong time management and organizational skills, with the ability to prioritize tasks

• Attention to detail and accuracy

• Customer-focused mindset and the ability to handle complex issues

• Ability to plan and arrange activities

• Strong interpersonal, written, and verbal communication skills

• Ability to maintain confidentiality and highly sensitive information

• Capability to work effectively under pressure and manage multiple tasks simultaneously

• Capacity to work effectively under pressure

• Ability to identify and recommend continuous improvement opportunities

• Ability to collaborate and build productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE: 

• Typically, 4 or more years of related experience

PREFERRED EDUCATION: 

• Typically, High School education, vocational training and/or on-the-job training

• Bachelor’s degree preferred

PHYSICAL DEMANDS:

• No special physical demands required

• Less than 10% travel

COMPENSATION:

The posted wage for this position is $15.00 per hour which is the expected starting base salary. This position is eligible for an incentive and commission not reflected in the posted wage subject to the achievement of the plan.

• Other benefits available include: Medical, Dental, and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. 

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers