Telephone Operations Engineer II

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Curious about shaping the future of telephony at Spectrum? As a Telephone Operations Engineer II, you will oversee the operations, maintenance, and provisioning of critical switches and systems, supporting both traditional and Voice over IP technologies. Your expertise will ensure seamless connectivity and reliability for customers across Spectrum's networks, driving essential communications every day.
Shift Requirement: Sunday - Thurday: 9 pm-6 am
How You'll Make an Impact

• Conduct daily detailed DNHC process for assigned areas of responsibility
• Manage all telephony equipment under limited supervision
• Follow established guidelines for telephone network daily health check procedures and call out protocols during outage situations
• Prepare detailed RCA documentation as a postmortem for critical outages
• Configure and troubleshoots SS7, ISUP, and SIP with limited assistance and guides TOE I with execution
• Perform installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team
• Understand telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc.
• Create mops and plan changes in advance with limited assistance
• Assume key role in trouble shooting efforts during major outages and provides guidance to TOE I
• Assume key roles in all Residential and Business telephony issues
• Document switch and telephone network architecture
• Assist other TOE in documenting switch and telephone network architecture
• Demonstrate IP knowledge, L2, L3, TCP, UDP and telephony equivalents, ability to troubleshoot IP connectivity issues or CCNT
• Support all core telephony equipment including hardware and software upgrades, maintenance and expansions
• Guide TOE I in implementation
• Evaluate and plans for core telephony equipment changes and expansions

Working Conditions

• Must be able to work the required shift: Sunday - Thurday: 9 pm-6 am
• Office environment
• May work in Network Lab environment, 24X7 Network Operations environment, Field Operations environment
• Occasional travel as required

What You'll Bring to Spectrum
Required Qualifications
Education

• Bachelor's degree in Engineering or related field or equivalent work experience
• CCNA/CCIE or other industry certifications

Experience

• 3+ years Wireline, Wireless, or Broadband telephony switch installation or administration experience
• 3+ years database management and network configuration work experience
• 3+ years telephone industry experience

Skills

• Ability to read, write, speak and understand English
• Ability to troubleshoot during outage situations
• Comprehensive knowledge of telephony disciplines (SBC, VoIP Switch, SIP protocol, etc.)
• Ability to effectively work with provider vendors
• Ability to maintain professional composure and demonstrate critical thinking during stressful or complex projects
• Ability to use personal computer and software applications
• Valid driver's license with satisfactory driving record within company required standards

Preferred Qualifications
Skills

• Knowledge of company products and services
• In-depth knowledge of common word processing, spreadsheet, Presentation, Design software and concepts
• In-depth knowledge of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)

ETC300 2025-64600 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-11-15 12:00 AM (UTC) and will be extended if necessary.
The base pay for this position generally is between
$75,200.00 and $120,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.