Telephone Operations Engineer II

BE PART OF THE CONNECTION
Do you have what it takes to manage central office switches and telephony equipment for Spectrum? As a Telephone Operations Engineer II, you will be responsible for operations, administration, maintenance, and provisioning of both Constant Bit Rate (CBR)/Time Division Multiplexed (TDM) switches and packet-based Voice Over IP soft switches.
Shift Requirements - Wednesday - Saturday 10 pm-9 am
WHAT OUR TELEPHONE OPERATIONS ENGINEER II ENJOY THE MOST

• Conduct daily detailed DNHC process for assigned areas of responsibility. Manage all telephony equipment under limited supervision.
• Follow established guidelines for telephone network daily health check procedures and call out protocols during outage situations. Prepare detailed RCA documentation as a post-mortem for critical outages.
• Configure and troubleshoots SS7, ISUP, and SIP with limited assistance and guides TOE I with execution.
• Perform installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team.
• Create mops and plan changes in advance with limited assistance.
• Assume key role in all Residential and Business telephony issues as well as trouble shooting efforts during major outages and provides guidance to TOE I.
• Document switch and telephone network architecture as well as assisting other TOEs in documenting switch and telephone network architecture.
• Support, evaluate, and plan for all core telephony equipment including hardware and software upgrades, changes and expansions. Guides TOE I in implementation.
• Understand telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc.
• Demonstrate IP knowledge, L2, L3, TCP, UDP and telephony equivalents, ability to troubleshoot IP connectivity issues or CCNT

WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience
  
  • Three (3+) years wireline, wireless, or broadband telephony switch installation or administration
  • Three (3+) years database management and network configuration work experience
  • Three (3+) years telephone Industry experience
• Education
  
  • Bachelor's degree in Engineering or related field or equivalent work experience
  • CCNA/CCIE or other industry certifications
• Skills and Abilities
  
  • Assist in the development of ongoing reporting
  • Intermediate ability to troubleshoot during outage situations
  • Intermediate knowledge of telephony disciplines (SBC, VoIP Switch, SIP protocol, etc.)
  • Ability to effectively work with provider vendors, and maintain professional composure and demonstrate critical thinking during stressful or complex projects
  • Ability to use personal computer and software applications
  • Valid driver's license with satisfactory driving record within Company required standards
• Working Conditions
  
  • May work in:
    
    • Network Lab environment
    • 24X7 Network Operations environment
    • Field Operations environment
    • Occasional travel as required
• Shift Requirements
  
  • Wed-Sat 10pm-9am

Preferred Qualifications

• Knowledge of Spectrum products and services
• Firm grasp of common word processing, spreadsheet, Presentation,
• Design software and concepts
• Firm grasp of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today's evolving network demands
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed
• Total Rewards:

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ETC300 2025-56852 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-07-10 12:00 AM (UTC) and will be extended if necessary.
The base pay for this position generally is between
$75,200.00 and $120,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.