Provide first level technical support on technology products, document incidents, and perform hardware repairs to resolve issues.
Your Impact
The primary purpose of this role is to provide level one technical support to resolve commonly reported, semi-complex problems with technology products and applications, including computer hardware and software, telecommunications equipment, and networks operating in stores, supply chain facilities, and corporate office locations. This role works the hours and schedule required to support the enterprise and may be on call and/or work alternate schedules to meet department and business needs.
What You Will Do• Provide first level technical support to resolve problems with products and applications by meeting customer service, call quality, and incident logging standards.• Perform tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system.• Analyze and prioritize incoming requests. Attempt to resolve problems by applying documented solutions and route problems as necessary to appropriate resource.• Monitor resolution of incidents to achieve closure and provide status updates to associates and technical support team.• Perform and document break/fix repairs on PCs, thin clients, printers, servers, mobile devices, handheld devices, and software applications to resolve incidents.• Initiate and support third-party vendor services, as necessary. Dispatch additional service from vendors, if required.
Minimum Qualifications• 2 years of IT experience in a support or operations environment working with PC or client/server platforms and/or hardware• 2 years of experience providing first level support for IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents• High school diploma or GED
Preferred Skills/Education• 2 years of experience working with defect or incident tracking software• 2 years of experience in software installation and support• 2 years of IT experience in the retail industry• CompTIA A+ Certification• Associate's degree in computer science, computer information systems, or related field
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The primary purpose of this role is to provide level one technical support to resolve commonly reported, semi-complex problems with technology products and applications, including computer hardware and software, telecommunications equipment, and networks operating in stores, supply chain facilities, and corporate office locations. This role works the hours and schedule required to support the enterprise and may be on call and/or work alternate schedules to meet department and business needs.
What You Will Do• Provide first level technical support to resolve problems with products and applications by meeting customer service, call quality, and incident logging standards.• Perform tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system.• Analyze and prioritize incoming requests. Attempt to resolve problems by applying documented solutions and route problems as necessary to appropriate resource.• Monitor resolution of incidents to achieve closure and provide status updates to associates and technical support team.• Perform and document break/fix repairs on PCs, thin clients, printers, servers, mobile devices, handheld devices, and software applications to resolve incidents.• Initiate and support third-party vendor services, as necessary. Dispatch additional service from vendors, if required.
Minimum Qualifications• 2 years of IT experience in a support or operations environment working with PC or client/server platforms and/or hardware• 2 years of experience providing first level support for IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents• High school diploma or GED
Preferred Skills/Education• 2 years of experience working with defect or incident tracking software• 2 years of experience in software installation and support• 2 years of IT experience in the retail industry• CompTIA A+ Certification• Associate's degree in computer science, computer information systems, or related field
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
Client/Server Platforms
Comptia A+ Certification
Incident Management System
Pc
Telecommunications Equipment
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
