Technology Support III

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III Specialist at JPMorgan Chase within the INFRASTRUCTURE PLATFORMS Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job Responsibilities

• Apply technical knowledge and solve problems using methodologies for projects of moderate scope, focusing on improving data and systems running at scale, and ensure end-to-end monitoring of applications.
• Work commandingly as an individual in a highly customer-focused Payments Affinity Team, providing 24/7 support for critical systems.
• Resolve nuances and determine appropriate escalation paths.
• Communicate clearly and concisely with both technical teams and non-technical stakeholders.
• Analyze quickly and accurately to identify root causes of issues.
• Monitor multiple systems simultaneously and respond to incidents in real-time.
• Execute conventional approaches to build or break down technical problems.
• Document incidents, procedures, and resolutions effectively.
• Coordinate skillfully with cross-functional teams, including DevOps, Network, and Security.

Required Qualifications, Capabilities, and Skills

• Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Skilled in managing and troubleshooting Windows and Linux environments.
• Comprehensive understanding of networking protocols such as TCP/IP, DNS, DHCP, VPNs, and firewalls, with basic troubleshooting capabilities.
• Proficient in using real-time monitoring tools like Splunk and Grafana.
• Basic proficiency in scripting languages such as PowerShell, Bash, and Python for automating tasks and analyzing logs.
• Experienced with platforms like ServiceNow and Jira for effective incident management.
• Knowledgeable in common enterprise applications and adept at troubleshooting related issues.
• Capable of reading system logs, conducting health checks, and identifying potential issues before they escalate.
• Actively participates in Root Cause Analysis (RCA) calls for P1/P2 issues to identify underlying problems and solutions.
• Enhances Grafana dashboards with additional telemetry identified through root cause analyses of previous incidents.
• Willing to work in 24/7 rotating shifts to ensure continuous system monitoring and support.

Preferred Qualifications, Capabilities, and Skills
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.