Supports production application flows by monitoring, troubleshooting, and resolving application or infrastructure service interruptions. Analyzes operational signals, validates AI-assisted incident recommendations, participates in problem management, and communicates escalations and solutions to business and technology stakeholders. The role also identifies recurring issues, supports remediation, and improves system stability, availability, resiliency, and security across large-scale technology environments.
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in CIB Securities Services , you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
As a Technology Support II team member in CIB Securities Services , you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Analyze, troubleshoot, and monitor production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm, addressing anomalies utilizing standard observability tools
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
- Improve operational stability and availability through participation in problem management
- Assist in escalation and communication of issues and solutions to business and technology stakeholders and identify trends to support management of incidents, problems, and changes across full stack technology systems, applications, or infrastructure
Applies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills
- A. 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
- Bachelor's in Computer Science or Engineering
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Similar Jobs
Artificial Intelligence • Cloud • Software
Build relationships with startup founders, developers, and technical leaders; generate pipeline, land new customers, drive activation, and identify expansion opportunities. Advise customers on Vercel and AI-native architectures, analyze usage patterns, coordinate cross-functional teams, and develop repeatable sales playbooks. The role combines technical curiosity, consultative selling, startup empathy, outbound prospecting, and ownership of revenue outcomes.
Top Skills:
Artificial IntelligenceAutomationFrontend CloudVercel
Fintech • Information Technology • Payments • Sharing Economy • Financial Services • Cryptocurrency
Leads reliability, scalability, performance, and security for large-scale cloud systems. Designs AWS infrastructure with Terraform, automates CI/CD and operational workflows, establishes SLOs, manages incident response and disaster recovery, develops monitoring and observability solutions, and builds internal tools. Partners with engineering teams on architecture and reliability practices, conducts code reviews, mentors SREs, and supports compliance, vulnerability management, and security integration.
Top Skills:
Agentic ApplicationsAmazon Api GatewayAmazon AuroraAmazon CloudfrontAmazon CloudwatchAmazon DynamodbAmazon EbsAmazon Ec2Amazon EcsAmazon EfsAmazon RdsAmazon Route 53Amazon S3Amazon VpcAWSAws FargateAws LambdaAws X-RayChaos EngineeringCi/CdDastDatadogDistributed SystemsDockerEvent-Driven SystemsGitlabGitopsGrafanaIamInfrastructure As CodeJavaKubernetesLlmsMicroservicesNew RelicNode.jsOwasp Top 10PythonSastServerless ArchitecturesSplunkTerraform
Artificial Intelligence • Cloud • Information Technology • Energy • Infrastructure as a Service (IaaS)
Own the architecture, integration, roadmap, and lifecycle of Riot’s multi-site physical security systems. Lead Genetec implementations, surveillance and access-control deployments, API integrations, commissioning, vendor management, audits, risk management, and operational standards. Serve as the senior technical escalation point, mentor junior engineers, guide technology evaluations, and align physical security systems with network and cybersecurity practices.
Top Skills:
Access Control SystemsApi IntegrationsGenetecNetwork SecurityNetwork ServersSoc 2Video Surveillance Systems
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
