Supports the design, configuration, integration, optimization, troubleshooting, and operational maintenance of enterprise unified communications technology. Manages carrier requests, repair tickets, call forwarding, call paths, telephone number inventories, and number-porting processes. Works with Cisco Webex DI, CUCM, and Unity while collaborating with stakeholders, documenting systems, supporting upgrades, and applying change management practices.
Job Summary
The Technology Engineer supports the design, implementation, and optimization of enterprise technology solutions. This role collaborates with cross-functional teams to configure and integrate technology components that support system performance, stability, and scalability. The Technology Engineer contributes to system enhancements, troubleshooting, and operational support within assigned technology domains.
Essential Functions
- Configures and maintains enterprise technology solutions in alignment with business requirements and system standards.
- Participates in system upgrades, patches, and integrations across enterprise technology platforms.
- Troubleshoots and resolves moderate technical issues and escalates complex problems as appropriate.
- Contributes to system design activities and maintains configuration and system management documentation.
- Collaborates with business and technology stakeholders to translate functional requirements into technical solutions.
- Supports system upgrades, replacements, and maintenance activities in accordance with established change management processes.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- Strong hands-on experience managing carrier requests, opening and resolving repair/trouble tickets, configuring call forwarding, and managing call paths, preferred.
- Proven experience maintaining and managing enterprise telephone number inventories, preferred.
- Demonstrated expertise in executing full carrier number-porting processes and navigating standard porting timelines, preferred.
- Experience or familiarity with Cisco enterprise communication systems, specifically (Preferred):
- Cisco Webex DI (Dedicated Instance)
- Cisco CUCM (Unified Communications Manager)
- Cisco Unity
- Bachelor's Degree in Information Technology, Computer Science, or Software Engineering; or the equivalent required
- 3-5 years of experience in technology engineering, systems engineering, or enterprise IT support roles required
Knowledge, Skills and Abilities
- Understanding of enterprise technology lifecycle and operational support processes.
- Ability to analyze and troubleshoot technical and system integration issues.
- Effective written and verbal communication skills for both technical and business audiences.
- Familiarity with scripting, automation tools, or configuration management practices.
- Ability to manage multiple tasks and priorities in a dynamic environment.
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