As a BisTrack Technology Consultant, you will serve as a trusted partner and technical leader on client-facing projects, overseeing the installation and successful deployment of Epicor applications. You will be responsible for collaborating with clients and project teams to manage implementations, upgrades, data conversions, and system recoveries. We are seeking applicants with strong troubleshooting skills, technical expertise, and a collaborative spirit to ensure seamless delivery and customer success.
What you will be doing:
- Build strong relationships with customers to understand their needs and environments
- Define and document technical requirements for implementations and upgrades
- Provide technical guidance and support to field engineers, technicians, and application support teams in diagnosing, troubleshooting, and debugging software, network, and wireless systems
- Configure, document, and test software solutions to ensure successful deployment
- Monitor and facilitate customer adoption of product solutions and functionality
- Advocate for customers by owning and driving resolution of escalated issues in collaboration with project managers and functional leaders
What you will likely bring:
- Experience with Web Track/Cloud installations and upgrades, BisTrack add-on installations, credit card implementations, offline implementations, and BisTrack performance troubleshooting
- Strong knowledge of server, hardware, and network technology, with solid troubleshooting methodology
- Data-driven mindset with a commitment to process and consistent engagement tracking
- Familiarity with Windows Server, general SQL Server knowledge, and/or SQL DBA experience; XML and FTP skills
- Previous experience with ERP systems or subscription-based sales models; BisTrack experience preferred
What could set up apart:
- 5+ years of applicable consulting experience with demonstrated success and knowledge; 2+ years of consulting experience preferred
- High school diploma required; Bachelor’s degree preferred (or equivalent experience)
#LI-TO1 #LI-REMOTE
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Range:
Minimum: $82,000 USD Maximum: $131,000 USDThe salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
Recruiter:
Tola OlagbajuTop Skills
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