Technical Writer

Job Title: Technical Writer

Prompt is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses, the teams within, and the patients they serve. We have established ourselves as the go-to platform in the space, are setting a new standard in healthcare technology, and rapidly growing our market share. We are identifying new challenges across outpatient therapy and the healthcare space at large everyday. Our engineering team is expanding, and we are looking for a talented Technical Writer who can bridge the gap between our engineers and other departments, ensuring that our documentation is thorough, organized, and up-to-date.

We are seeking a Technical Writer with a strong understanding of software development processes and the ability to write and review code. This role involves working closely with our engineers to document their work, ensuring that our documentation is comprehensive, organized, and easily discoverable. The ideal candidate will also liaise with the educational content, marketing, and customer success teams to provide updates and address any inbound questions.

Why work for Prompt?

• Big Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

• Healthy Approach: This isn't an investment bank. At Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital.

Key Responsibilities:

• Review existing documentation as well as new code comments in merge requests created by engineers.

• Meet with engineers to gather additional information and clarify any uncertainties to write thorough documentation of their work.

• Organize and maintain the discoverability of the documentation repository.

• Ensure that all documentation is kept up to date with the latest product and feature updates.

• Collaborate with the educational content, marketing, and customer success teams to provide them with the latest documentation updates and triage any inbound questions.

• Write clear, concise, and user-friendly documentation that caters to both technical and non-technical audiences.

• Assist in creating and maintaining runbooks for the 24/7 support team.

• Continuously improve documentation processes and tools to enhance efficiency and effectiveness.

Qualifications:

• Proven experience as a Technical Writer, preferably in a software development environment.

• Ability to write and review code, with a reasonable level of knowledge of how software development works.

• Strong organizational skills and attention to detail.

• Excellent communication and interpersonal skills.

• Experience with documentation tools and platforms.

• Ability to work collaboratively with engineers and other departments.

• Familiarity with healthcare software and regulatory requirements is a plus.

• Background in library science, technical writing, or a related field is highly desirable.

• Completion of a coding bootcamp or equivalent experience is a plus.

Perks - What you can expect:

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Credits for online and in-person fitness classes/gym memberships

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Prompt Therapy Solutions, Inc is an E-Verify Employer.