The Technical Writer III at Emburse creates and maintains customer-facing documentation, collaborates with teams to ensure content accuracy, and aligns messaging with brand guidelines to enhance customer experience.
Who We Are:
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.
We are seeking a detail-oriented, user-focused Technical Writer to join the Product Marketing organization at Emburse. In this role, you will craft clear, concise, and accurate customer education content that supports our go-to-market initiatives and enhances the customer experience. You will collaborate closely with product marketing managers, product managers, and other cross-functional teams to produce help center articles, release notes, product guides, and other customer-facing materials that align with our editorial and brand guidelines.
This role bridges technical accuracy with brand voice, ensuring our content not only informs but also reinforces the Emburse brand promise.
What you will do :
- Write, edit, and maintain customer-facing documentation in line with the Emburse Technical Documentation Style Guide and Brand Guidelines
- Develop content that supports product launches, feature enhancements, and adoption campaigns
- Partner with product marketing managers and subject matter experts (SMEs) to validate technical accuracy and align messaging with market positioning
- Create step-by-step instructions, product overviews, and release notes that are accurate, easy to follow, and on-brand
- Ensure all documentation work items in Jira meet Definition of Ready (DoR) and Definition of Done (DoD) standards before publication
- Capture and edit branded product screenshots and visuals that enhance understanding and engagement.
- Apply Global English best practices to make content accessible to our global audience
- Maintain consistency in terminology, product naming, and UI references across all deliverables
- Collaborate with cross-functional teams to identify content gaps and proactively recommend updates or new materials
- Publish content to the appropriate help centers and confirm accessibility for the intended audience
What we are looking for : Required
- 3+ years of experience in technical writing, preferably within SaaS, enterprise software, or a product marketing environment
- Ability to translate complex technical concepts into clear, concise, and user-focused content
- Proficiency with authoring and publishing tools such as Zendesk Guide and Confluence
- Experience using Jira or other project management tools to track documentation work
- Strong editing skills with a keen eye for grammar, tone, and style
- Experience working in agile development and marketing workflows
- Exceptional attention to detail and organizational skills
What we are looking for : Preferred
- Experience producing release notes and product documentation that support marketing launches
- Familiarity with Emburse products or similar expense, travel, or payments platforms
- Basic skills in screenshot capture, annotation, and visual optimization for brand compliance
- Knowledge of accessibility standards (WCAG 2.1)
What Success in This Role Means :
- Produce content that meets both technical accuracy and marketing objectives.
- Partner effectively with product marketing managers to ensure consistency across campaigns and documentation.
- Reinforce Emburse’s brand voice and tone while delivering clear, actionable product information.
- Drive alignment between product, marketing, and customer education initiatives.
Why Emburse?
Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.
• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize
their finance operations.
• A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-
world challenges.
• A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that
supports your success.
• A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making
for businesses everywhere.
Shape your future & find what’s next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
Top Skills
Confluence
JIRA
Zendesk Guide
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