Technical Testing Senior Lead

As a Technical Testing Senior Lead, you will be working in the Product Development Department, focusing primarily on the technical aspects of M-KOPA Phones. This includes the Customer experience, technical testing and ensuring accurate and complete Phones configuration processes for Nigeria and Ghana.

At M-KOPA, we've unlocked $2 billion in cumulative credit for the unbanked across Africa. We've grown from serving 3 million customers to 7 million customers—and we're deliberately expanding our data infrastructure to scale further. We're not hiring randomly. We're building the analytics foundation for our next growth phase, where every data-driven decision compounds across millions of customers.

Phone Configuration Management (RFS)

• Maintain and update firmware and configuration settings for M-KOPA phones

• Develop and document RFS (Ready for Sale) processes

• Deliver training on phone configuration procedures

Technical & Commercial Testing

• Conduct technical testing of new firmware to identify bugs and issues

• Perform customer experience testing to ensure optimal phone usability

• Execute root cause analysis and escalate bugs with detailed logs

Care Centre Support

• Collaborate with repair centres to identify and address new technical issues

• Provide training on technical repair processes and procedures

Stakeholder Management

• Partner with Retail, Operations, and Commercial teams to optimize customer experience

• Ensure seamless technical implementation across Nigeria and Ghana markets

This is a (hybrid/on-site) role, you would be working from our offices in Nigeria office, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Commercial Testing Manager.

• Experience with the Android Operating system including, routing, flashing and phone configuration.

• Experience with Phone Locking Platforms (Samsung KNOX/Softlock) is an advantage.

• Analytical mindset for systematically identifying security improvements for hardware, software and processes Good in navigating Microsoft applications (Excel, PowerPoint, Word, Outlook, SharePoint).

• Excellent written and verbal communication skills · Attention to detail.

• Good organization and planning skills.

• Good report writing and presentation skills.

• Self-motivated with the ability to prioritize, meet deadlines, and manage own time with changing priorities in an agile environment.

• Excellent interpersonal skills with a willingness to go the extra mile to assist other team members.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.