Technical Testing Senior Lead

At M-KOPA, we've unlocked $2 billion in credit for 7 million customers across Africa. 2 million smartphones assembled. 86% of customers report improved quality of life. And critically: 55% are accessing smartphones for the first time ever.

Most technical testing roles: test, document bugs, hand off. You're measured on defects found.

This role: own the entire technical customer experience for M-KOPA phones in Nigeria and Ghana. You don't just identify issues, you conduct root cause analysis, train repair centers, develop RFS (Ready for Sale) configuration processes, and partner with Commercial teams to ensure technical implementations support business goals.

This is a hybrid role, you would be working from our offices in Nigeria office, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Commercial Testing Manager.

You'll manage phone configuration processes, maintaining firmware and settings that directly shape how first-time users experience smartphones. You'll conduct technical testing (catching bugs pre-launch) and commercial testing (validating end-to-end customer journeys). When technical issues emerge through Care Centers, you'll diagnose, document, and resolve them; then train teams to prevent recurrence.

This isn't testing in isolation. You'll partner with Retail, Operations, and Commercial teams, ensuring technical excellence translates into seamless experiences. Your training programs will shape how teams handle configurations and repairs across Nigeria and Ghana.

We've grown from 5 million to 7 million customers, building infrastructure to reach 10 million. We're not randomly hiring; we're systematically strengthening foundations that enable millions of first-time smartphone users to have excellent experiences.

This Technical Testing Senior Lead role is part of that deliberate expansion. Every configuration process, firmware update, and customer experience test you conduct gets multiplied across hundreds of thousands of devices.

• Demonstrable expertise with Android OS, including rooting, flashing, and phone configuration

• Proven ability to systematically diagnose technical issues and conduct root cause analysis with precision

• Established track record training stakeholders on complex technical processes
  

Bonus: Experience with Samsung KNOX/Softlock or similar phone locking platforms.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.