Technical Support Specialist

We are looking for an entry level Support Specialist who will help our customers thrive by solving technical support questions that come up as they use our ERP software to grow their businesses.   

Responsibilities:  

• Solve incoming support requests 

• Queue duty 

• Web troubleshooting 

• Collaboration with the Engineering Team on bug tracks and resolutions 

• Customer trainings 

• Operation of upgrades, and server migrations 

We’re looking for someone who is: 

• Attentive to detail 

• Eager to take the lead in solving customer product issues and concerns. 

• Communicates with customers with professionalism and grace. 

• Able to learn and teach our product (EBMS) and industry to the customer 

• Goal and service oriented 

As a member of the Koble team, you'll receive:  

• Health coverage option for individual and family 

• Dental, vision, short-term and long-term disability options available 

• 401k) Plan 

About Us  
For 30+ years Koble has been leading the way for small to medium-sized enterprises to manage and grow their businesses. Our customers are the backbone of our communities - from manufacturing to equipment sales/services to distribution - and our team is passionate about working alongside them through ERP software and professional services to help them grow and flourish.    

Our culture is built on the foundation of Christian values. We live this out by blessing our customers with our work, honoring each other, and building our communities.   

Today we serve hundreds of businesses throughout US and Canada with a team of over sixty employees, and we're growing fast!  
 
If your responses to the application are obviously un-edited AI, you'll be disqualified from this position.