Provide remote technical assistance via chat, email, and phone. Troubleshoot hardware, software, and network issues, deliver solutions or escalate as needed, maintain a knowledge base, and train customers to use products effectively.
Summary:
A Technical Support Specialist provides remote assistance to customers experiencing technical issues with products or services.
Responsibilities:
- Respond to technical support inquiries via chat, email, or phone.
- Troubleshoot hardware, software, or network issues.
- Provide solutions or escalate issues to higher-level teams.
- Maintain a knowledge base of common issues and solutions.
- Train customers on how to use products or services effectively.
Benefits:
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) with employer match.
- Work-from-home flexibility.
- Access to technical training and certifications.
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