CareerSwift Jobs

Technical Support Specialist, Tier 1

CareerSwift

Technical Support Specialist, Tier 1

Posted 5 Hours Ago

Remote

Hiring Remotely in United States

20-27 Hourly

Junior

Remote

Hiring Remotely in United States

20-27 Hourly

Junior

Provide first-line technical support via chat, email, and phone. Triage, troubleshoot, and resolve common issues, document solutions, escalate complex problems, maintain support documentation, and meet response and resolution targets while communicating clearly to non-technical users.

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ABOUT THE ROLE

You will support users through chat, email, and phone, troubleshoot common technical issues, and escalate more complex problems when needed. The role is ideal for someone who enjoys problem-solving and can explain technical information clearly.

WHAT YOU WILL DO

Handle first-line technical support requests
Troubleshoot and resolve common technical issues
Escalate complex issues with clear documentation
Record solutions and update support documentation
Meet established response and resolution targets
Explain technical issues clearly to non-technical users

WHAT WE ARE LOOKING FOR

1+ year of technical support experience
Good troubleshooting and problem-solving skills
Experience with a ticketing or support system
Clear communication and customer-focused approach
Comfortable working independently in a remote environment
Reliable internet connection and suitable workspace
Legally authorized to work in the United States

NICE TO HAVE

SaaS or software support experience
Basic networking knowledge
CompTIA A+ or similar certification

COMPENSATION

$20–$27 per hour, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

HIRING PROCESS

Application review → Initial conversation → Interview → Offer

Location: Remote

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