Locus Robotics Logo

Locus Robotics

Technical Support Specialist- Robotics

Posted 4 Days Ago
Remote
Hiring Remotely in United States
Mid level
Remote
Hiring Remotely in United States
Mid level
As a Technical Support Specialist, you will provide tier 1 and tier 2 support for robotic systems, manage customer tickets, and collaborate with teams to resolve technical issues.
The summary above was generated by AI

Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput, and actionable intelligence to optimize operations. Powered by LocusONE, an AI-driven platform, our advanced autonomous mobile robots seamlessly integrate into existing warehouse environments to enhance efficiency, reduce costs, and scale operations with ease.

Trusted by over 150 industry leading retail, healthcare, 3PL, and industrial brands in over 350 sites worldwide, Locus enables warehouse operators to achieve rapid ROI, minimize labor costs, and continuously improve productivity. Our industry-first Robots-as-a-Service (RaaS) model ensures ongoing innovation, scalability, and cost-effectiveness without the burden of significant capital investments. With proven capabilities in diverse workflows—from picking and replenishment to sorting and pack-out—Locus Robotics empowers businesses to meet peak demands and adapt to ever-changing operational needs.

Come join Locus Robotics as a Robotic Technical Support Specialist and be part of our dynamic Support Helpdesk Team. In this role, you will be the first line of support for our customers, providing timely and professional technical assistance to site teams, diagnosing and resolving Level 1 issues related to our robotic systems and infrastructure. You’ll be responsible for troubleshooting issues, managing ticket resolution, and ensuring a seamless support experience. The ideal candidate is passionate about solving problems, enjoys helping both internal and external customer, and excels at translating technical concepts into clear, accessible communication.

The working hours for this role are Monday to Friday 6:30PM - 3AM ET.

Responsibilities

  • Manage customer support tickets for tier 1 and tier 2 technical issues, ensuring timely resolution and customer satisfaction.
  • Serve as the first point of contact for customer sites, providing prompt response and resolution.
  • Leverage internal monitoring tools to efficiently diagnose and resolve hardware, software, and network-related issues for customers.
  • Collaborate with engineering and cross-functional teams to troubleshoot and resolve complex technical issues.
  • Monitor, prioritize, and manage tickets to maintain compliance with defined service level agreements (SLAs).
  • Create and update knowledge base articles to improve support workflows and maintain accurate, up-to-date documentation.
  • Maintain clear, professional, and timely communication with customers throughout the support process.

Qualifications

  • Associate's or Bachelor's in Robotics, IT, Computer Science or related field.
  • 2+ years of experience in a Technical Help Desk or Technical Customer Support role.
  • Extensive experience with ticketing systems and remote supporting tools.
  • Expertise in troubleshooting across hardware, software, and network environments.
  • Ability to manage multiple priorities and adapt to a fast-paced environment.
  • Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization.

Additional information

Locus Robotics is an Equal Opportunity Employer.

Top Skills

Computer Science
Hardware
It
Network Environments
Remote Supporting Tools
Robotics
Software
Ticketing Systems

Similar Jobs

An Hour Ago
Remote or Hybrid
Addison, IL, USA
Senior level
Senior level
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role involves executing data governance strategies, managing data quality, serving as a product owner for data governance tools, and collaborating across teams to ensure compliance and data integrity.
Top Skills: Power BIPythonSnowflakeSQL
An Hour Ago
Remote or Hybrid
Santa Clara, CA, USA
164K-286K Annually
Senior level
164K-286K Annually
Senior level
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead engineering teams through development cycles, architect database schemas, enforce best practices, and integrate AI into products while mentoring colleagues.
Top Skills: AIAngularJavaJavaScriptReactVue
An Hour Ago
Remote or Hybrid
Addison, IL, USA
300K-400K
Senior level
300K-400K
Senior level
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Senior Pricing Strategy Manager will drive pricing and packaging strategies using data analysis to enhance organizational growth.
Top Skills: Data AnalysisPricing Models

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

  • Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
  • Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
  • Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
  • Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
  • Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account