Provide technical assistance and troubleshooting for software products, collaborate with development to resolve issues, and ensure smooth operation and positive user experience while communicating effectively with clients.
This is a remote position.
As a Technical Support Engineer, you will provide technical assistance to our clients, troubleshoot issues, and ensure the smooth operation of our software products. You will work closely with the development team to resolve technical problems and improve user experience.Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Experience in technical support and troubleshooting
- Strong understanding of networking and software systems
- Excellent customer service and communication skills
- Ability to work independently and in a team
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) plan with company match
- Remote work flexibility
- Professional development opportunities
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With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
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- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
