Technical Support Engineer

At Sentra, we are at the forefront of reinventing data security, empowering enterprises to take control of their sensitive information across the cloud and on-premises environments. As a market leader in data security posture management, Sentra is transforming how companies approach data security, with innovative solutions that provide unparalleled visibility and control by using cloud native technology.

We are seeking a highly skilled and motivated Technical Support Engineer to join our growing team. This is an exciting opportunity for someone who wants to be the first full time support engineer at Sentra and grow into a leadership role, developing and scaling our Support function. You will play a pivotal role in providing top-notch technical assistance to our customers, ensuring they get the best value from Sentra's platform. If you have a passion for data security and thrive in a fast-paced environment, we encourage you to apply.

• 5+ years of experience in a technical support or customer-facing role in a SaaS environment, preferably in cybersecurity or data security.
• Proficiency with cloud platforms (AWS, Azure, GCP) and familiarity with data security concepts.
• Strong troubleshooting skills, with the ability to effectively diagnose and resolve complex technical issues.
• Experience with SQL, scripting languages (e.g., Python), and other technical tools for debugging and problem-solving.
• Bachelor’s degree in Computer Science, IT, Cybersecurity, or equivalent experience.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly to customers of varying technical backgrounds.
• A self-starter with the ability to work independently and prioritize tasks in a fast-paced, dynamic startup environment.
• Passion for customer success, with a commitment to providing a high-quality customer experience.
• Desire to grow into a leadership role and help build a world-class support organization.