Technical Support Engineer

Job Title: Technical Support Engineer

Location: Remote – US

Reports To: Director of TAM’s

Salary Range: $130,000 - $160,000 + Bonus Eligible

Who we are: Lynx delivers modular, open standards-based software solutions that redefine the economics of developing, deploying, and maintaining high assurance, mission critical edge platforms. These secure edge computing solutions are designed to drive innovation and operational excellence in today’s most demanding environments. From advancing aerospace and defense capabilities to transforming commercial and industrial systems, Lynx collaborates across a wide range of industries, including automotive, medical, and critical infrastructure, to deliver tailored, high assurance solutions aligned with specific mission and operational requirements. Our key products and services are: 

• LYNX MOSA.ic: A software platform that can include a LYNX safety-critical real-time operating system. MOSA.ic's modular design provides robust support for multicore processing. It allows different operating systems and applications of different criticality levels to be run on separate cores for improved performance, reliability, and security.
• CoreSuite 2.0: A suite of graphics libraries and tools that enable GPU hardware acceleration for both graphics and "GPU Compute", supporting applications such as machine learning and AI processing in edge devices.
• MOSA.ic.SCA and Vigiles, tools that provide Software Bill of Materials (SBOM) and Common Vulnerabilities Exposure (CVE) management for embedded Linux-based and other applications.
• Software development services for high-reliability applications that can include initial setup of a "DevSecOps" development environment, software application development, and long-term product lifecycle management. 

Position Summary

The Technical Support Engineer will be responsible for delivering world-class technical support to Lynx customers integrating and deploying our RTOS, embedded hypervisor, and graphics solutions.

This role requires a hands-on engineer with deep technical knowledge of embedded systems, virtualization, and certifiable software architectures (DO-178C, ARINC-653, POSIX). The ideal candidate is a problem-solver who enjoys working closely with customers to diagnose complex issues, reproduce configurations, and guide solutions that enable successful deployments in safety- and security-critical environments.

Key Responsibilities

Customer Support & Issue Resolution

• Serve as the primary technical contact for customer support inquiries related to LynxElement®, LynxOS®, LynxSecure®, Lynx MOSA.ic™, and embedded graphics products.
• Investigate, reproduce, and resolve complex technical issues in embedded, virtualized, and real-time environments.
• Provide guidance on system configuration, partitioning, and optimization for performance and determinism.
• Document and track customer issues using the company’s support system, ensuring timely follow-up and resolution.

Technical Expertise

• Provide advanced support for embedded real-time operating systems (RTOS) and Type 1 hypervisors.
• Assist customers in developing safety-critical applications compliant with DO-178C and ARINC-653 standards.
• Troubleshoot and optimize POSIX-compliant systems and embedded Linux integrations.
• Reproduce and analyze customer-reported issues in internal test environments using real target hardware and emulation platforms.

Collaboration & Communication

• Collaborate closely with Engineering, QA, and Product Management to resolve escalated issues and communicate product feedback.
• Provide input on technical documentation, user guides, and knowledge base articles to improve customer experience.

Continuous Improvement

• Identify recurring issues and propose solutions or improvements to enhance product stability and usability.
• Contribute to automated test frameworks and diagnostic tools used for validation and support.

Qualifications

Required:

• Bachelor’s degree in computer engineering, Computer Science, Electrical Engineering, or related field.
• 2+ years of experience in embedded software development or support.
• Strong understanding of:
• • Embedded RTOS concepts, scheduling, and interrupt handling
  • Type 1 hypervisors and partitioned systems
  • POSIX-compliant environments and embedded Linux
• Proficiency in C/C++, with experience debugging low-level code and device drivers.
• Familiarity with ARM and x86 embedded architectures.
• Excellent analytical, troubleshooting, and communication skills.

Preferred:

• Experience supporting aerospace, defense, automotive, or industrial control systems.
• Knowledge of memory partitioning, and multi-core isolation.
• Exposure to certification processes, traceability tools, and coverage analysis.
• Prior experience with LynxOS, LynxSecure, or similar real-time and virtualization platforms.
• Familiarity with scripting languages (e.g., Python, Bash) and debug tools (e.g., GDB, JTAG, Lauterbach).

Sound Exciting? Get in touch today! We have very robust benefits including: 

• Low-cost Medical / Dental / Vision coverage options 
• 401K with generous employer match 
• Responsible Paid Time Off + 11 Paid Holidays 
• Remote work opportunities based on role 
• Employee Assistance Program (EAP) 
• Career growth and professional development opportunities 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.