Provide technical support for customer inquiries, troubleshoot issues, enhance support processes, and maintain an internal knowledge base. Assist in meetings and escalate issues as needed.
Who we are:
Action1 is an autonomous endpoint management platform trusted by thousands of organizations, including many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience.
In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.
Requirements
- Provide timely, efficient technical support with prompt responses to customer inquiries.
- Troubleshoot and resolve customer issues via phone and other communication channels.
- Follow up with customers post-troubleshooting to ensure full product functionality.
- Build and maintain an internal knowledge base with useful guides and solutions.
- Continuously refine and enhance the customer support process for better efficiency.
- Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
- Participate in customer meetings when needed to troubleshoot and resolve issues directly.
An ideal candidate will have:
- Have a foundational understanding of Microsoft Windows operating systems
- Show interest in troubleshooting software and resolving patching issues
- Have basic exposure to PowerShell (e.g., reading or running simple scripts)
- Be familiar with macOS and/or Linux environments
- Understand basic software installation processes (installers, setup steps, configurations)
- Have experience in customer service, helpdesk, or IT support roles
- Demonstrate strong communication and problem-solving skills
- Be motivated to learn and grow within a technical support role
- Introductory knowledge of Active Directory or Group Policy
Would be a plus:
- Exposure to patch management or endpoint management tools
- Basic familiarity with system logs or tools like Windows Event Viewer
- Exposure to Windows Server environments
- Basic understanding of IT security principles
- Ability to identify and troubleshoot failed patch installations
- Familiarity with software deployment and configuration using install switches
- Ability to review and interpret logs and event data
Benefits
- Engaging challenges and opportunities to solve real-world problems.
- Continuous professional growth and learning with cutting-edge technologies.
- A stable income, flexible working hours, and opportunities for advancement.
- A supportive and collaborative team of skilled professionals.
- A remote-first culture, offering flexibility and work-life balance.
Top Skills
Active Directory
Linux
macOS
Windows
Powershell
Similar Jobs
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
The International Capture Lead will drive business opportunities, develop capture strategies, manage multi-disciplinary teams, and oversee program transitions in military sales.
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
The Engine Systems Program Manager II manages complex aerospace development programs, ensuring compliance with budget, schedule, and customer commitments while leading a cross-functional team and interfacing with stakeholders.
Top Skills:
Earned Value ManagementProject Management
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Design and implement ETL pipelines, optimize data systems, build data warehouses, and develop AI/ML models for data solutions. Collaborate with teams to deliver data-driven products and ensure data quality and governance.
Top Skills:
Apache AirflowApache KafkaAws GlueAws RedshiftFivetranJavaOraclePower BIPythonPyTorchScalaScikit-LearnSQLSQL ServerTableauTensorFlow
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
