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No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Join Our Talent Community: Future Opportunities for Technical Support Engineers at Pax8
At Pax8, we're always looking for talented individuals to join our team and help us elevate the cloud experience for our partners. As a Technical Support Engineer at Pax8, you'll play a crucial role in interacting with our partners through multiple communication channels, providing technical support and escalation assistance on the vendors that we have on our line card. You will also contribute to creating product knowledge documentation. Our Technical Support Engineers focus on products and technologies relevant to their specific teams, which include Productivity, Infrastructure, Continuity, and Security.
Key Responsibilities:
Provide Technical Partner Support
- Manage daily cases assigned.
- Log into phone and case management systems according to schedule.
- Resolve routine technical cases efficiently using technical knowledge of our various Stax solutions.
- Escalate cases to upper-tier engineers and/or vendors when appropriate.
- Oversee escalated support cases until resolution.
Maintain Product and Knowledge Specialization
- Develop and maintain knowledge around products specific to your team.
- Collaborate with vendors to stay updated on information that may affect the team.
What We’re Looking For:
Experience: At least two years of related experience in the technical support field, preferably with MSP-specific experience.
Skills:
- Proficiency in managing email and team communication through MS Outlook and MS Teams.
- Strong customer service communication skills with the ability to defuse frustrated partners and/or customers.
- Excellent analytical and problem-solving skills.
- Self-motivation, strategic creativity, and a drive for executional excellence.
- Ability to build partnerships and work collaboratively to meet shared objectives.
- Continuous learner who experiments when tackling new problems, using both successes and failures as learnings.
- Ability to adopt innovations in business-building digital and technology applications.
Specialized Knowledge in One or More Areas:
- Productivity: Admin-level experience with the Microsoft Office 365 platform. Experience migrating to Office 365, or from different versions of Microsoft Exchange. Understanding of PowerShell and its use with Office 365. Advanced knowledge of the Office 365 Desktop Suite. Fundamental knowledge of mail flow concepts and DNS.
- Infrastructure: Advanced experience with Azure Virtual Desktop (AVD), host pools, FSLogix, hybrid configurations, and virtualization.
- Continuity: Admin Level experience with BC/DR solutions, Microsoft Windows Server, SaaS-based backup solutions, and continuity-based products like Acronis and Veeam.
- Security: Admin level experience with SaaS-based email security platforms and endpoint solutions like SentinelOne, Bitdefender, Proofpoint, and Ironscales.
Education & Certifications:
- B.A./B.S. in a related field or equivalent work experience.
- Industry-specific certifications preferred (e.g., Microsoft 365 Expert Admin, MCSA, CompTIA A+, Network+, Security+).
Compensation:
- Qualified candidates can expect a salary beginning at $50,000 or more depending on experience and the level of role we are looking to hire.
If you're interested in a future role as a Technical Support Engineer at Pax8, we want to hear from you, apply below! By joining our talent community, you'll be the first to know about new opportunities and exciting developments at Pax8. Let's elev8 together!
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Please take a moment to review our Proprietary Rights and Non-Competition Agreement —this document outlines important information about your rights and responsibilities if you join our team.
Pax8 Greenwood Village, Colorado, USA Office
The Landmark features an array of restaurants, entertainment & retail. Life in this district comes with access to some of the finest retailers in Denver. At the center of everything, The Landmark is a comfortable & connected community.
What you need to know about the Colorado Tech Scene
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
